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GP Medical Receptionist / Primary Care Advisor

Salary:
£5
Location:
Newcraighall
Company:
Apprenticeships.scot

Description

Offering Personal Assistance to the Practice Manager and GPs
Providing one to one communication with the Practice Manager and the GPs.

Office administration, maintain good customer relations with existing and new customers. Main duties, answering/transferring telephone calls, producing & processing orders, banking, credit control, arranging dispatch, filing, photocopying, following up of emails, post, reports and data entry, some stocktaking involved etc

Knowledge, Skills & Experience Required
• Good numerical skills
• Customer Service
• Product Knowledge
• Positive outlook
• Team Player
• Excellent time keeping
• Ability to problem solve and use your own initiative
• Good Planning skills
• Good Communications Skills
• Computer Systems Literate
• Knowledge of current Health & Safety Legislation
• Knowledge of Branch Administration procedures (desirable)

Key Results Areas
Offering Personal Assistance to the Practice Manager and GPs
Providing one to one communication with the Practice Manager and the GPs.

• Ability to take instructions and work as a part of a team
• Deal with customer enquiries
• Offer specific advice to customers on products and their use
• Maintain company data entry and spreadsheets
• Carry out office administration including : filing, photocopying, post duties & office stationery
• Continuously improve customer service
• Carry out refunds accurately in accordance with Company procedures
• Inform customers in advance of delivery to highlight problems and indicate approximate delivery time
• Maintain and build relations with new and existing clients
• Complete training activity for core skills, own role and multi-skilling
• Comply with relevant legislation and company policy and procedures (H&S, HR, business controls)
• Keep self up to date with changes in relevant regulations, legislation, market developments, products, company news
• Demonstrate flexibility and team-working in order to improve efficiency and effectiveness of the
overall business
• Ad hoc duties as and when required to meet business needs
Measurement
• Compliance with company administration policies and procedures
• Performance of profit Centre
• Desire to learn new skills and gain knowledge
• Ability to take instruction
• Good time Management
*