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Housing Officer - Neighbour Management Team

Inclusive Salary range from £28,514 up to £31,980 per year + Car allowance plus up to 18.5% Employer Pension Contributions
St Albans City & District Council


Housing Services

Housing Officer Neighbour Management Team (P1289)

1 year fixed term contract

Inclusive Salary range from £28,514 up to £31,980 per year + Car allowance

plus up to 18.5% Employer Pension Contributions

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, historic city centre and charming villages. Our refurbished offices are in the city centre near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

Housing Services are responsible for managing and maintaining 5000 properties including sheltered housing, temporary accommodation as well as general needs tenancies. Our team is currently divided into two teams, an income recovery team and neighbourhood management team. This vacant post is based within our neighbourhood management team.

You will be responsible for a number of functions related to duties in connection with Estate and Tenancy Management for Secure and Introductory tenants. This includes management of estates nuisance cases and tenancy breaches as well as successions and assignments. There is a strong emphasis on tenant and leasehold consultation and participation within the responsibilities of this post. You will work with a wide range of stakeholders as well as voluntary sector agencies who provide support and advice to tenants and with Councillors on issues related to their ward.

You should be educated to degree level or have 3 years previous experience of working in social housing within a front line service managing casework. Working knowledge of relevant legislation and legal procedures relating to tenancy management is essential for this role. A BTEC or equivalent in a Housing related subject is desirable as is demonstrable experience and commitment to tenant involvement and empowerment.

You must be an excellent communicator, be IT literate and ideally be able to use a housing software system. You will be required to attend occasional evening meetings and evening working as needed from time to time. There is a requirement for you to also be available as part of the councils emergency planning arrangements subject to service requirements. Post is subject to a Basic Disclosure Check.

Benefits include 26 days annual leave, pension scheme, flexible working including home working options (if applicable) and other benefits.

Closing date for applications: 23 August 2020.