Customer Service Representative
Salary – Basic FTE £18500 up to £23,500
We understand that due to Covid-19 many businesses are finding new ways of working and we are proud to offer a Home Working role embracing new colleagues nationwide, and offering online interviews.
We are looking for Customer Service Agents who are passionate about delivering an outstanding customer service. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.
What will you be doing?
·Responding to Customer Queries about their insurance policies via phone, email and webchat
·Have multiple conversations with different customers on webchat without compromising the quality of the chats
·Making changes to customers insurance policies
·Provide accurate information to customers about their insurance policy
·Dealing with customer queries over direct debit payments
·Identifying and assessing customer needs to achieve satisfaction and a one call resolution
·Ensure all customer records are updated accurately
·Contact customers by phone and email for outstanding documentation
·Ensure that all FCA compliance procedures are adhered to at all times
·Investigate and resolve customer complaints
·A Positive “can do” attitude
·Excellent verbal and written communication skills
·Great listening skills
·High level of accuracy and attention to detail
·Good problem solver
·Ability to work in a fast paced environment
·Ability to multi-task and manage time effectively
·Be able to demonstrate patience and empathy
·Excellent customer service skills, incorporating a confident and pleasant telephone manner
Would be beneficial, but not essential as full training will be provided;
·Previous Insurance or Financial Services Industry Experience
·Previous Customer Service Experience
Hours of Work
37.5 hours a week
7.5 hours shift on a 3-week rational shift pattern, between the hours of 8:00am and 9:00pmworking 1 in 3 Saturdays till 5.30pm.
As a company we really value your work life balance so all rota’s will be given 3 weeks in advance to enable you to plan your days weeks in advance.
Bank Holiday working may be required
About Acorn Insurance;
We have almost 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits. We have an award-winning Finance Director and a CEO of the year finalist.
Why Acorn Insurance?
Acorn want to give you more than a job, we want to give you a purpose and a career.
See below some of the benefits you will receive;
·Flexible Start times & Work Patterns
·Perk Box Online & High Street Vouchers and discounts
·Option to Buy/Sell Holidays
·Child Care Vouchers
·Cycle to work Scheme
·Flexible Working Patterns
·Service-related holiday entitlement capped at 32 days (including bank holidays).
·Clearly defined progression paths with training and support.
·Mental Health First Aiders
·Free Hot Drinks on Site
·Dress Down Days
·Promotion and Career Development
·Charity fundraising events
The number of jobs in each salary range for all:
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Lytham St. Annes
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