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Head of Operations - Novitas Loans

Close Brothers Group


Reporting to the Operations Director, the Head of Operations will be responsible for leading and developing the operations team, while also introducing new processes in line with product development within the Novitas business unit.

They will be the operational lead accountable for the effective delivery & management of all loan transactions, the day to day core business administration and operational services within Novitas. Responsible for managing, deploying and coordinating resource to ensure service delivery and flexibility and to ensure all operational targets are met.

Key Responsibilities:

Working closely with the Operations Director in developing the strategy for the Novitas operational teams
Assisting in delivering the Operations Roadmap for a service led proposition to provide the business with a solid control platform to deliver exceptional and commercial performance across the Operations function
Driving operational efficiency and service, ensuring optimum cost/income ratio
Overseeing the Operational process in line with expected growth within the business, including a platform for new products
Introduce new processes and governance as required including findings from audits and central projects
The Head of Operations will work with their team to provide effective reporting of BI and MI on all aspects of operational delivery across Novitas, into the Novitas management.
Work with the Operations Director to ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required
Assist on effective change management where required to demonstrate a strategic operational framework to align to customer proposition and expectations, driving best practice forward