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Customer Relationship Manager

Salary:
£20,250 - 28,000 per year
Location:
Morecambe
Company:
Rentokil Initial

Description

Customer Relationship Manager - Rentokil Initial

Morecambe

Salary of £20,250, plus bonus and commission opportunities (OTE approx £28-£30k per annum) and company discount scheme

Home working role for now due to COVID-19

Do you get that great feeling when solving a customer issue?

Are you confident when speaking to customers over the phone?

If you are interested in the customers' lives and want to be a part of the best team atmosphere in Morecambe, we encourage you to apply. We have an exciting opportunity for a new Customer Relationship Manager to join our busy and dynamic team in Morecambe who hold a reputation for excellent customer service.

Who are we?

We are Rentokil Initial, a FTSE 100 Group with a small company feel. We want our staff to enjoy working here and you'll find our people to be honest, approachable and outwardly friendly; whether it's first thing in the morning or on their way home.

Requirements

What will you be doing?

You will be working for one of our many Group brands, Monday to Friday. The aim of the role is to retain and grow business by owning sales, support and service relationships for our customer accounts.

You will be a key member of our Customer Relationship team, working between 35 and 40 hours per week and providing a world-class level of service to our customers whilst increasing their spend on accounts.

The core responsibilities of your job will be:

  • To act as the main point of contact for your customers retaining and growing the accounts against set targets
  • To drive excellent customer service levels by providing a proactive and reactive service
  • To monitor the progress against service level agreements and own the communications with customers post-sale
  • To manage the onboarding of new contracts and carry out introductory reviews with our new customers
  • To carry out key accounts analysis from generated reports
  • Also to coordinate customer projects, special events and bespoke products.


Do you have what it takes?

To succeed in this role, you must be a positive and motivated individual who is able to deliver excellent customer service and be a team player.

We look for:

  • Strong influencing and negotiation skills
  • An ability to build strong, sustainable relationships with customers and colleagues
  • Self-motivation and willingness to use your own initiative in situations involving customers
  • Experience of working towards and succeeding against targets
  • Experience in field sales or key accounts would be highly advantageous

Benefits

In return, we offer:

  • A competitive basic salary of £20,250 + bonuses
  • Excellent training and support from day one
  • Performance-based salary grading, allowing you to move up the ladder
  • Bonuses based on individual and team performances
  • Promotion possibilities if you are a high performer
  • Rewards within a fast-paced, exciting and growing company

If you've made it this far, you must click apply! Don't miss this opportunity to join the best Morecambe team you'll find!


Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our privacy policy here.

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