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Quality Assurance Assessor

20,817 P.A. ?
Protect Line Ltd


Basic Salary: £22,000-£23,000 dependent on experience
Hours: Full time (Mon-Fri) 40 hours per week
Location: Bournemouth/ Poole

Protect Line are a fast-moving life insurance brokerage with a difference. Winning 'Protection Firm of the Year’ twice in the last 5 years means we are extremely passionate about remaining sustainable yet innovative and dynamic. Trusted by some of the UK’s leading providers, we tailor protection policies to suit consumer needs on a non-advised basis.

Our Quality Assurance Department is a support function with the business. Within QA we have two sets of customers, our colleagues are our internal customers and the public are our external customers. We focus on treating all customers fairly and we believe that good communication is the key to ensuring success in this area.

We offer an inclusive working environment that focuses on training, development and progression. Our audits are undertaken to ensure the quality of our sales, while providing excellent coaching and constructive feedback. We pride ourselves on our company values which promote integrity, passion and understanding in all our interactions and we strive to bring out the best in our people.

Like-minded individuals help us maintain and develop our quality standards by having a positive and objective viewpoint as well as a developmental mind-set. We are looking for an ambitious individual who wants build on an existing skill set.

Key Responsibilities:

  • Auditing phone based activity taking into account internal, network and FCA requirements
  • Completing and documenting audit observations
  • Providing the highest standards of coaching and face to face feedback with colleagues
  • Assisting with questions, complaints and queries
  • Collaborating with colleagues to meet team targets
  • Developing and maintain knowledge through company training and ongoing research, ensuring IDD and CPD requirements are met
  • Participate in team and group activities and projects including process enhancements, consistency reviews and regulatory change implementation

Key Requirements:

  • Experience working within a Quality Assurance, training or feedback role
  • Knowledge of FCA requirements in non-advised sales
  • A positive, flexible and professional approach to work
  • Articulate and strong communication skills
  • Detail orientated, organised and customer focused
  • Strong interpersonal skills with the ability to build and maintain effective relationships
  • Able to self-manage workloads to achieve targets and timescales
  • Able to show initiative and make appropriate decisions within our framework
  • A keen desire to develop yourself and others
  • Knowledge of or qualified in Pure Protection (Cert CII)
  • Any Compliance specific qualifications
  • Computer skills including Microsoft Office (Word, Excel, Outlook)

Our Commitment

Our people are our most valuable asset and that starts with you, we believe in investing in everyone we employ, this is achieved through an encouraging, candid and unique relationship.

We are also passionate about helping you to achieve your goals, whether that is internal progression, saving for a mortgage or simply buying that one thing you’ve always wanted. We will provide you with the tools and invest in your development to help you realise your potential.

We are looking for self-starters searching for more than "just a job”, eager to invest in themselves and develop professionally.

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