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Operational Resilience Manager

40,921 P.A. ?


2477559 - Operational Resilience Manager (Farnborough, Reading, Chelmsford or Virtual UK)

We're hiring!

Aon are currently recruiting for an Operational Resilience Manager to join our Business Governance Team based out of our Farnborough, Reading or Chelmsford office. The role can also be home based.

The primary purpose of this role is to manage the AUKL Operational Resilience Programme in accordance with AUKL's internal policies and procedures and those of its regulator. It will involve developing, coordinating, undertaking and supporting additional first line governance activities in accordance with the requirements of Aon's own internal policies and procedures and those of its regulators, c ollaborating with and supporting colleagues in the Business Governance team and wider business and where appropriate, taking ownership for assigned projects and initiatives

About Aon

Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

The FCA's Senior Managers & Certification Regime (SM&CR) applies to Aon from December 2019 and this role is subject to the relevant requirements of the Regime. The primary aim of SM&CR is to drive individual accountability for all roles within the Financial Services Sector. Aon must ensure those in senior roles, with the potential to cause significant harm to customers and the business of the firm, are deemed to be fit and proper at all times and also to ensure everyone working in the sector adheres to a set of Conduct Rules and are held to account where they do not meet the right standards of behaviour

About the Role

Your impact as an Operational Resilience Manager :
  • Primary responsibility for the Operational Resilience framework including implementation of the framework and monitoring output Liaison with and reporting to key stakeholders including supplier management, business continuity management, IT and senior leadership/R&CC/Board as needed
  • Establishing and agreeing appropriate tolerances with senior leadership
  • Monitoring overall adherence to the tolerances set by the organisation for Operational
  • Resilience and service delivery, taking appropriate action to rectify issues and to report on any significant departure from the set tolerances
  • Working with ERM committees on planning exercises, such as simulation and contingency planning, engaging with existing incident response teams in the UK and globally, including GEOC, Business & Technology Resilience Governance, Global Security Services
  • Coordinating and allocating responsibilities to Operational Resilience champions and oversight of the information returned by them
  • Carry out risk assessments and leading decision making on controls
  • Monitoring ongoing compliance with the framework as well as the policies set by the organisation
  • Provide advice and recommendations to senior management and to other colleagues
  • Ensuring day to day governance of any new system purchased/developed
  • Contributing to the appropriate implementation of other governance activities as required.
  • Support other business projects as directed by the Head of Business Governance
  • Actively participating in your own personal development
Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

About you

Your knowledge and expertise:
  • Knowledge of FCA Operational Resilience expectations and CP 19/32 an advantage
  • Commercial understanding of business and the insurance market
  • Experience of a working in a risk and control environment
  • Excellent written and oral communication skills, including report writing and presentations
  • Proficient user of Microsoft Word, Powerpoint and Excel, including pivot tables and charts
  • Time management and organisational skills
  • Proactive self-starter, with good attention to detail
  • Collaborative approach, with the ability to operate in a matrix management environment
  • Commitment to and active involvement in raising standards and professionalism
  • Working knowledge of broad FCA regulation relating to insurance broking, with a track record of successful application of that knowledge in the general insurance market
  • Ability to navigate a diverse business environment and influence key stakeholders
  • Track record of team work - able to work with and influence others and where appropriate motivate and inspire others to achieve success
Salary and Benefits

This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation.

Our Colleague Experience

Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.

We're happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we're happy to discuss options with you upon application