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Complaints Handler- Social Housing Repairs and Maintenance (Temp Ongoing)

25000-27000 Per Annum
North West London
Skilled Careers Ltd


North London, UK

Complaint Handler- Social Housing Repairs and Maintenance (Temp Ongoing)

One of our social housing clients in North London are looking for a Complaint Handler to join their team on a temp ongoing basis. This role is working within a call centre environment and you will be carrying out the following duties:

  • Dealing with customer complaints- stages 1-4- reciept of complaint through to resolution and aftercare.
  • Manging complaints through various mediums- email, call handling, letters and on occassion in person.
  • Ensuring the best customer service is delivered and upheld at all times ensuring best practice at all times and following companies complaints processes fully and accurately.
  • Liaising with contractors and stakeholders as to complaints main and ensuring the best outcome for all parties.
  • Ensuring complaints are followed up fully and ensure you are working with the team as to a resolution- team work is key for this role.
  • Liaising with contractors and mangement as to the repairs/maintenenace required to achieve complaint resolution if required- diagnostics and resolutions of trades and repairs will be required.
  • General administrative duties and call handling.

For this role, you will have ideally worked within social housing or property services in a complaint handling or resolution role as this role is an immediate start.

This role is a very fast paced role and will be working within a busy work environment. You will ideally be able to work under pressure and be confident in call handling and have strong administration skills and a full understanding of complaints and resolutiions. Ideally you will have strong background in call centre work and/or customer service. Experience in gas/heating and servicing, social housing or housing repairs is highly advantageous. This is an excellent opportunity for someone to work within a well established and reputable company and work your way through the ranks!

Salary is between £25,000-27,000 PA DOE..Working Mon-Friday 35 hours per week 9am-5pm

.This role is temporary ongoing and an immediate start is available.

If you are interested in this role and would like to apply, please email Emma a copy of your CV and project portfolio to . Alternatively, if you would like to know more on this opportunity, please call me on 0207 065 7289

This job was originally posted as www.totaljobs.com/job/90626217