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Service Desk Team Leader

From £35,000 to £40,000 per annum
Edinburgh Technopole
Meraki Talent Limited


Service Desk Team Lead - AWS



Posted Tue 8th Sept 2020


Start date Oct - Dec 2020

Meraki Talent’s consultancy client are currently looking to recruit a AWS Service Desk Team Lead. Our client is investing massively in the future of software automation and rapid development within modern architectures.

We're currently looking for a Team Lead for a service desk team who will be looking after customer’s AWS environments. The role will be to support a small team as they on-board and then manage infrastructure on AWS.

The team will spend time training and working towards certifications in technology such as AWS and Docker which will allow them to progress to DevOps type work after a period of time.

Your responsibilities will include

  • Management of customer tickets
  • Managing the team to deliver 24/7 support
  • Ensure calls raised are validated, investigated, and resolved in accordance with agreed SLA's
  • Work with industry-leading partners and tools to enhance our service delivery
  • Ensure a high degree of customer service for all support queries and adhere to all service management principles

Your experience is therefore likely to include (ideally within enterprise infrastructure or public cloud technologies)

  • Previous experience in a service desk role
  • Excellent communication and organisational skills
  • Experience of a range of enterprise technologies such as AWS, Windows, Linux, SQL Server, VPNs and Firewalls
  • An understanding of CI/CD and container technologies (Jenkins, Docker, Kubernetes)
  • Knowledge Configuration Management tools (Terraform, Ansible, Chef, Puppet)
  • Ability to programme or script in Python, Powershell, Bash
  • A passion for technology, in particular cloud technology and how it can enhance business and the IT industry


Is this job for you? At Meraki, we love recruitment and love words. Is this you?

Andy wants: AWS, Service Desk, Powershell, SQL Server, Linux, Jenkins

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This job was originally posted as www.caterer.com/job/90705186