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Inbound Call Customer Service Representative

Location:
Walsall
Company:
Fusion People

Description

Inbound Call Customer Service Representative

Entry Level Salary: £19344 PA (£9.30 PH)


Full Time - 40 hours per week

Shifts: 7 days a week between 8am - 8pm with a variety of working patterns with some weekends and Public Holiday working (Rota published ** in advance)

We are passionate about career development and we are dedicated to helping you reach your true potential

What will your day look like
●Handling incoming calls dealing with a variety of customer queries
●Offering knowledge on the full range of my clients products, ensuring FCA compliance
●Accurately recording and amending customer details
●Providing innovative solutions to customer queries
●Owning a problem and taking responsibility to resolve it

Required skills
●Ability to navigate multiple systems and information screens whilst talking to our customers
●Clear, confident and polite telephone manner

Who are my client
They are a national home assistance company providing plumbing, drainage, electrics and heating solutions, backed by a comprehensive range of products. Around two million people in the UK have placed their trust in this client and turn to us when it comes to fixing, maintaining and looking after their home.


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Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.

You'll find a wide selection of vacancies on our website.
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