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Front of House Day Officer

18,690 P.A. ?
Axis Group Services Limited

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Job Title:

Front of House Day Officer

Hours- 60 hours per week – Monday to Friday

Pay- £10.87 per hour

Location Based:

151 Buckingham Palace Road, Victoria, London SW1W 9SZ

Reports To:

Site Supervisor / Site Manager / Account Management Team

Role Purpose:

Complying with Assignment Instructions to protect staff and customers from acts of intimidation or violence, and to ensure the client’s premises and property are protected from criminal activity. Provide a high standard of customer service, thus maintaining the good reputation of Axis Security.

Role Requirement:

As the first point of contact for all staff and visitors the front of house security operative needs to have a positive attitude and professional behaviour. They will always greet staff and customers consistently and convey a friendly attitude, and be helpful and professional to the various visitors. They will ensure that all customers and staff have a pleasant experience at the clients site

Specific Duties: (site relevant)

  • Delivery of Front of House / Reception services at the clients site
  • Correct operation of the Visitor Management systems
  • Display an outstanding level of customer service continually striving to meet and exceed expectations
  • Efficiently react and respond to customer enquiries and concerns taking action to resolve wherever possible
  • Welcome and converse with internal and external customers in a friendly and courteous manner
  • Actively promote a safe working environment
  • Complete all administrative tasks and paperwork in a timely and efficient manner
  • Follow all existing and new procedures and policies
  • Champion and positively support any changes within the workplace
  • Promote and share best practice across all departments and sites
  • Actively participate in training, development and self-learning
  • Maintain a high level of personal presentation at all times
  • To be an ambassador for the company and display a positive attitude towards work
  • To undertake any other reasonable requests/tasks as requested by the Site Supervisor / Site Manager / Account Management Team and/or the client

Essential Skills Required:

  • Be smart and well presented at all times ensuring footwear is polished and clothes are smart
  • Have previous experience in the security industry, ideally in a receptionist or front of house role
  • Have the relevant SIA licence (if required at the site)
  • Be polite, helpful and diligent, with a ‘can do’ ethos
  • Have excellent communication skills, both written and verbal
  • Be able to provide the highest standard in customer service
  • Have previous experience in the customer service / security industry
  • Be flexible and reliable to meet the role requirements
  • Have a calm personality capable of controlling difficult situations
  • Be able to work without supervision and also as a member of a team
  • Have a full five year checkable work history and current valid passport

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