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End User Services - Technical Lead

Salary:
£55000 - £60000 per annum + up to 30% bonus + Package
Location:
Ipswich
Company:
Harvey Nash

Description

End User Services (Technical Lead)

Ipswich

£55,000 - £60,000 + Bonus, Package

 

Harvey Nash is looking to source and secure a talented Technical Lead for their End User Services.

Our client is a large enterprise, with a strong social purpose. If you're a values led individual who would like to leave the world in a better state than you found it, this could be the right opportunity for you.

The End User Services l Lead will provide technical leadership for all operational and project activities within End User Services. The ideal candidate will have a keen eye for detail and act as the subject matter expert for End User Services.

Duties:

  • Partner with Architects and Third Parties to deliver a high quality user experience
  • Provide technical leadership for assigned IT environments
  • Ensure Infrastructure availability in line with agreed SLAs
  • Proactive monitoring and capacity planning
  • Define, document and implement processes
  • Identify risks and issues
  • Solve service delivery issues
  • Work with the cyber security team to identify vulnerabilities
  • Create low level technical designs (from high level designs)
  • 3rd party supplier management
  • Budget management (contribution)
  • Adherence and participation in IT Service management processes
  • Remain up to date with emerging technologies and make evidence based suggestions
  • Own the disaster recovery capability

Desirable experience

  • Converged communications
  • End user compute
  • Collaboration tools experience
  • Enterprise Telephony experience
  • Contact centre technologies
  • Monitoring & event management Tools

Essential

  • Strong communication skills
  • Analytical and logical
  • Experience working with 3rd party suppliers
  • ITSM experience

If the above sounds like you, please click apply for consideration. Alternativley, please email Nathan.Quinn@HarveyNash.com

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