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Customer Experience Manager

William Hill

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For our customers, William Hill is more than a betting shop. It's a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.

If you can help us maintain this atmosphere, we'll reward you plenty. You'll enjoy continuous training, great benefits as well as opportunities to progress.

What this role is about

• Motivating a team of Customer Service Assistants
• Coaching your team and developing their potential
• Making sure the shop always looks the part (e.g. visual displays)
• Getting to know your customers to champion safer gambling at all times
• Taking care of opening and closing in our shops
• Making sure your shop hits its targets

This isn't a hide-behind-your-desk type of role. You'll be out there on the shop floor, engaging with our customers to ensure we're delivering the best experience.

What we're looking for

• Supervisory experience
• Great people skills
• Positive, can-do attitude
• Professional and dynamic approach to work
• Age 18+ (it's a legal requirement)

If you have a passion for racing and sport, that would obviously help. But don't worry if you've never worked in our industry before. By the end of our training, you'll know everything there is to know.

Why do this role?

Training and development . Our induction programme is best-in-class. What's more, we'll upskill you with external and on-the-job training throughout your time here.

Career prospects . If you want to progress even further (e.g. as a Business Performance Manager or into a Head Office role) there are opportunities to do that.

Salary . We recognise high performance with incentives and, there's the opportunity to earn a quarterly performance bonus too.

Holiday . On top of your 28-day holiday allowance, you'll get a paid day off for your birthday too.

Pension plan . We'll match your pension contributions to 4%. Plus, there's the chance to share in our success by signing up to our optional Sharesave scheme.

Staff discounts. When you're part of William Hill, you'll enjoy great discounts in high street shops, cinemas and even holidays.

Who we are
It's a safe bet you know William Hill already. With over 1,500 betting shops across the UK, we're one of the best-known names on the high street.

Ever since 1934, we've been at the top of our game, going one better. And we're not stopping there. Today, we're one of the world's leading betting and gaming companies - with over 12,000 employees in 10 countries and a booming online business.


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