What's involved with this role:
Three Housing Pathway Advisers x3 - Housing are required to deliver high quality, customer focused advice and support to people in the local area who find themselves homeless or at risk of homelessness. This will include providing housing advice to people in the district, and completing investigations into applications from customers who are at risk of homelessness as defined by the statutory duties under Housing Act 1996 Part VII, the Homelessness Reduction Act 2017 and relevant case law. You will provide support to the Council in delivering its statutory homelessness duties by taking homeless applications in an effective manner and ensuring the council is legally compliant, providing an out of hours service and meeting performance targets and standards. NB: The salary indicated for this role is a maximum of £15.96 per hour PAYE. (Please provide details of salary expectations with your application) Duties to include:
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. “Essential Requirements” – Please check to ensure that your CV addresses the following items:
- To provide a professional and effective housing options interview and homelessness investigation, taking a full application from customers and ensuring duties are carried out at the relevant stages within homelessness legislation.
- To assess customer’s needs accurately in accordance with the Care Act 2014, the Children Act 1989 and all relevant housing legislation.
- To undertake detailed casework with customers who are homeless or threatened with homelessness. This includes an assessment of legal duties owed, housing and support needs, the production of Personal Housing Plans and consideration of all suitable interventions and potential solutions to prevent homelessness.
- To visit customers who are potentially homeless and their excluders in order to assess and validate their current circumstances, as well as advising on options available to remain in existing accommodation.
- To organise specialist help and make referrals on behalf of customers to support them with specific problems e.g. substance misuse, mental health, debt management.
- To write and issue all required notifications, letters of referral to other authorities where the customer’s local connection lies elsewhere and outcome letters to advise the customer of the outcome of their initial interview. This includes ‘minded to letters’ and the drafting of the statutory s184 notification letters which must be approved by a manager before being sent.
- To respond to incoming enquires by whatever means they are received and to provide timely responses where required.
- To work with colleagues who provide the Temporary Accommodation Services in placing housing in line with policy and existing processes. To update housing records and issue customers with correct notification at the time of placing and where their placement is ended.
- To provide the Council’s Out of Hours Emergency Housing Service and Cold Weather Provision on a rota basis with other colleagues. To provide advice or practical assistance, including placing customers where it is established that they are roofless.
- To ensure that comprehensive, timely and accurate records are kept for all customers. To maintain computer records, reports and other monitoring information as required in connection with the duties undertaken
- To comply with all relevant legislation, Government Guidance, Codes of Guidance, policies and procedures, professional and performance standards and good housing and homelessness practice.
- To represent the Service and the Council at meetings in relation to the role and where required to do so.
Other preferable/desirable details to include on your CV, if applicable
- Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Good standard of education, including minimum 5 GCSEs at A*-C grade
- Recognised qualification (at level 3) or training/ qualification in general advice, advocacy, debt and income management, legal advice or related services (Desirable)
- **Please provide details of all qualifications held, especially any professional qualifications relating to the role
- Knowledge & Skills:
- Ability to communicate effectively with colleagues, managers, external agencies and the public both verbally and in writing
- Ability to provide a sensitive and responsive service to single homeless people.
- Ability to work within a team and coach and assist other officers
- Ability to negotiate and communicate persuasively in order to achieve outcomes for customers
- Ability to work under pressure and independently including the planning and organisation of own workload to achieve targets and meet deadlines including responding to emergencies.
- Ability to gather information, analyse and interpret complex issues e.g. legislation and Case Law quickly, to think creatively about problems, identify solutions and exercise judgement.
- Ability to identify gaps in current service provision and to liaise with senior officers and external agencies to address these
- Able to deliver a customer orientated service and demonstrate an understanding of equal opportunities
- Ability to analyse and interpret information, produce reports and correspondence and to maintain administrative records.
- Knowledge and understanding of the complex issues contributing to homelessness and the impact on the lives.
- Knowledge & experience of the law governing homelessness and an understanding of current issues in housing
- Knowledge of the range of available accommodation options and specialist services available to single homeless people
- Knowledge of the benefits and support available to people being rehoused
- Knowledge & experience of relevant case law and Codes of Guidance
- Experience of and able to demonstrate the ability to motivate individuals.
- Extensive experience of liaising with a variety of agencies.
- Experience of using computerised systems for case management purposes, letter writing & record keeping
- Experience of working with homeless people including those with varying support needs providing advice, assistance and support.
- Experience of communicating complex legal or contentious information regarding the duties owed to households in a format which is understandable to the audience
- Strong IT skills including Microsoft packages
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via email@example.com but please quote both the job reference and job title exactly as they appear below: Job Ref: Manchester 382FE Anticipated Length of Assignment:
Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed. Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs. Important
: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.