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Senior Operations Manager



We're hiring a Senior Operations Manager. This leadership role is all about ensuring Fulfillment Center (FC) delivery is smooth and efficient. You'll be reporting to the General Manager, as you keep an eye on several critical areas of Fulfillment & Operations.
Across our growing presence, Fulfillment Centers sit within our wider Fulfillment & Operations network: they're the backbone of our global business, driving our innovative culture and growth. These environments are both highly stimulating and rewarding: you'll step into your Fulfillment Center by leading a team of Operations and Area Managers.
We'll expect you to proactively collaborate with the Operations and Area Managers you'll be directing. They'll require coaching and mentoring from you, to ensure that they, and the teams they manage, are able to meet performance objectives.
How you'll succeed:
The name of your game is to help tackle complex problems that affect Amazon's Operations and Customer Service. The teams you manage are always working to resolve just about any problem that arises during the customer journey. They'll need your input to aid them in thinking 'outside of the box'.
Together with them, you will aim to:
• Continuously improve the efficiency of operations and delivery processes,
• Instill a culture of customer obsession, aiming for excellent customer service,
• Maintain high standards of operations Health & Safety,
• Inspire and reward an atmosphere of best practice sharing among employees.
More day-to-day responsibilities:
• Proactive, constructive engagement with Delivery Service Providers,
• You'll need to monitor the delivery metrics and performance of more than 1000 Associates,
• You'll oversee plans for employees, schedules, quality initiatives, process change initiatives, in order to help FCs achieve year-on-year improvements,
• You'll manage a large team (typically 1,000+): this workforce will consist of both permanent and temporary employees.
You'll create, build up, lead and inspire your workforce to deliver improved performance levels. Part of this will include paying attention to:
• The safety of our team members,
• Employee engagement,
• Performance leadership,
• Talent & succession management
• Training & development