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Temporary Enforcement Officer/Debt Recovery - Finance

£13.47 per hour PAYE.
Triumph Recruitment Consultants

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What's involved with this role:
An Enforcement Officer/Debt Recovery - Finance is required to organise and prepare cases for the Magistrates Court and County Court depending on the type of debt outstanding. You will deal with effective recovery of any amounts outstanding to the authority including, Housing Income (including former tenant arrears), Council Tax, Non Domestic Rates, Housing Benefit Overpayments and Sundry Debts ensuring all enforcement options are considered in order to maximise income to the council. Proven previous experience in Local Authority environmental protection enforcement and/or Private Sector Housing Service Delivery is required for this role, along with the ability to conduct investigations, and to instigate appropriate enforcement action. Recent and relevant experience of working in a local Taxation or Debt Collection environment is essential. Duties to include:
  • Determine appropriate action at the relevant court in accordance with legislation, regulations and case law.
  • Undertake interviews with customers to establish appropriate court action or any other recovery action and make payment arrangements when required.
  • Ensure that all warrants, summonses and notices that are issued are duly certified as appropriate.
  • Manage the effective workflow of cases returned from the Enforcement/Collection Agents to determine the most appropriate course of action include pre court and court action.
  • Ensure all available enforcement methods are considered and used appropriately in order to maximise collection of all monies owed for example but not limited to – Insolvency including instigating Bankruptcy procedures, winding up, charging orders and Committal applications.
  • Serve warrants and notices as directed in accordance with council policies and procedures including those in connection with an eviction. .
  • Assist the Revenues Team Leaders and Revenues Service Manager in establishing and implementing procedures, standards, targets and new initiatives.
  • To take the necessary action to trace debtors that have left with no forwarding address and update accounts as appropriate. Where necessary arrange for any write off action to be processed.
  • Take the necessary action to deal with complex enquiries and respond in writing, on the telephone or face to face as appropriate.
  • Have a working knowledge of the computer system and be aware of the impact the inputting of information has on other systems.
  • Liaise with other sections of the Council, enforcement/collection agents and other outside bodies as required.
  • To act as liaison officer with other service units regarding Sundry Debts and Housing Officers regarding tenant matters.
  • To have an awareness of issues and vulnerabilities of residents and make referrals as needed e.g. debt advice, child protection, drug & alcohol misuse, etc and to take an holistic view with regard to debt recovery.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:
  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Qualifications:
    1. Hold an IRRV qualification or equivalent or be willing and able to work towards
    2. Educated to Level 2 on the National Qualifications Framework to include English and Maths
    3. Level 1 car user
    4. **Please provide details of all qualifications held, especially any professional qualifications relating to the role
  5. Knowledge & Skills:
    1. Excellent communication skills, both written and verbal to include the ability to present complex information to a variety of audiences
    2. Proven Ability to conduct investigations, instigate appropriate enforcement action
    3. Recent and relevant experience of working in a Local Taxation or Debt Collection environment.
    4. Thorough knowledge of Local Taxation legislation and/or Housing Law
    5. Proficiency in using computers i.e. Inputting and processing data.
    6. Ability to work as a team member, sharing knowledge and working together towards a goal
    7. Ability to work on own initiative and prioritise in order to meet conflicting deadlines
    8. Flexible and creative in approach, in order to maximize collection of outstanding debts
  6. Experience:
    1. Recent and relevant experience of working in a Local Taxation or Debt Collection environment.
    2. Experience of recovering unpaid sundry debts and Housing Benefit overpayments.
    3. Experience of recovering Housing rents.
    4. Experience of delivering presentations to a variety of audiences.
    5. Experience of dealing with difficult situations in a sensitive and appropriate manner.
    6. In-depth knowledge of revenues processes.
    7. Experience in enforcement work
    8. Experience in Local Authority environmental protection enforcement and/or Private Sector Housing Service Deliver
  7. Strong IT skills including Microsoft packages
Other preferable/desirable details to include on your CV, if applicable:
  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for
A If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via jobs@tclrec.com but please quote both the job reference and job title exactly as they appear below:

Job Ref: Nuneaton 5148645

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Please do try to resist contacting us with requests for progress updates. We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed. Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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