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Category Specialist – Financial Services

£27,773 - £33,749
Crown Commercial Service


The post holder will be sharply focused on implementing and supporting the delivery of business outcomes and targets e.g. spend growth through commercial agreement (s) within a Corporate Services pillar, with an extensive customer and supplier group. The scope of Commercial Agreements within the Financial Services category ranges from single to multi supplier agreements with a cumulative annual spend of over £2.8bn.

The Category Specialist role forms part of a small team within each Category Pillar, reporting into the Advisory Services Commercial Agreements Manager. The post may have some line management responsibility.

The post holder will engage and influence stakeholders on a routine basis and as such good communication skills, business and commercial acumen, relationship building and business development experience and an outcome-focused approach are all essential.The Category Specialist will be accountable for the delivery (or support delivery) of key operational and commercial activities associated to:
- Commercial Agreement Management: Manage commercial agreements through launch, maintain, performance and expiry (re)new procurement stages of their life cycle in line with CCS standard ways of operating (SOPs). Execute commercial management principles to utilise leverage, benchmarking and market knowledge to deliver increased value and manage commercial risk. Also manage/support the delivery of procurement/sourcing projects to quality and time.
- Customer Engagement: Liaise with customers (users of the Commercial Agreements) and stakeholders both within Central Government and the Wider Public Sector to establish, and enact, appropriate retention and growth of spend through the Commercial Agreements.

- Manage Spend & Increase Growth: The setup and execution of customer retention and growth plans in conjunction with CCS customer account teams and suppliers to meet or exceed targets of centrally managed spend through commercial agreements.
- Internal Relationships: The development of close and collaborative relationships with colleagues in the Strategic Category, Procurement and Sourcing Teams, Customer Account Management teams in order to ensure the delivery of superior service, increase uptake of the Commercial Agreements and value for money.
- Supplier Management (SM): Manage suppliers on Commercial Agreements and support SRM initiatives accordingly; including the development of supplier plans for growth, conducting supplier reviews of sales, compliance to the Terms and Conditions and relevant Key Performance Indicators, performance improvement plans, cost reduction, risk management and value added services as required. Ensure necessary, and appropriate, management information is provided by suppliers on Commercial Agreements in a timely manner.
- Commercial Benefits: The delivery and reporting of commercial benefits through service and cost management/improvement.
o Work with suppliers, customers and colleagues to find innovative ways to deliver commercial benefits;
o Identify and implement commercial benefits (savings), optimisation and demand management opportunities;
o Identify and implement other cost improvement initiatives;
o Input to Strategic Category work to develop and subsequently agree commercial benefits methodologies;
o Report and evidence commercial benefits.

- Documentation for sourcing: Support the preparation of documents (e.g. specifications, award criteria, pricing models) ready for sourcing colleagues to go to market for new/renewed Commercial Agreements to required quality and on time.

- Category Knowledge: Develop a good knowledge of Commercial Agreements in your remit acting as a source of insight and advice. Deliver added value by having an understanding of Advisory Services category, customer and suppliers’ drivers which can feed into the Category Strategies lead by colleagues in the Strategic Category part of the Pillar.

- Analysis of data: Review, interrogate and critically analyse data to identify initiatives that could deliver value, support the effective management of Commercial Agreements and suppliers on those agreements and to achieve organisational objectives of growth and delivery of commercial benefits.

- Experience in the collation, management, analysis and presentation of customer and management information to inform the creation of growth strategies and identify value opportunities.
- Experience of building and maintaining customer relationships within a commercial environment.
- Ability to build and communicate their knowledge of Commercial Agreements, the suppliers and market; sufficient to engage in meaningful, challenging conversations with suppliers, customers and senior stakeholders.
- Experience of managing Commercial Agreements and suppliers including, but not limited to, the preparation and delivery of supplier and customer meetings in managing the successful performance of commercial agreements, dealing with day to day supplier and customer enquiries, maintenance and management of various performance logs, and risk management.
- Proactive approach to developing solutions in order to deliver operational and commercial efficiencies and more effective ways of working.

We'll assess you against these behaviours during the selection process:

  • Working Together
  • Managing a Quality Service
  • Delivering at Pace
  • Seeing the Big Picture
• Learning and development tailored to your role
•An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

We also have the tools and tech to enable our people to work flexibly. Our entire team is currently working remotely due to COVID-19, despite this you will still be provided with full support from line management and co-workers alike to enable you to become confident in your new role and feel part of the CCS family.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check.People working with government assets must complete basic personnel security standard checks.This vacancy is using Success Profiles, and will assess your Behaviours.Applications will be sifted in line with the essential criteria for the role. Success Profiles will be assessed at interview stage. Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. Interviews will be held via video call or at one of our offices with interview times and dates to be confirmed.

Feedback will only be provided if you attend an interview or assessment.Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.