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Children's Social Care Level 2 Customer Service Apprenticeship - OCC41734

£11,309.70 per annum, rising to £11,853.33 upon successful completion of probation period. After 12 months, rising to £17,305.51 per annum
Oxfordshire County Council


Job details

Salary Range: £11,309.70 per annum, rising to £11,853.33 upon successful completion of probation period. After 12 months, rising to £17,305.51 per annum

Work location : Various locations across Oxfordshire

Contract type: Temporary for 18 months

Closing date: Sunday 4th October 2020

Interview date: Tuesday 13th and Wednesday 14th October 2020

This role is subject to a Criminal Records Check.

Please note that under safer recruitment requirements, references will be requested prior to interview.

We have a range to apprenticeships based at – Banbury, Bicester, Witney, Abingdon, Didcot, Blackbird Leys, Rose Hill and Barton, Nash Court (Cowley).


Would you like to be part of an innovative and forward-thinking Local Authority organisation, which is passionate about serving the community? Are you interested in developing a Business Administration career with a customer service focus, where you can make a real difference to children, young people and families?

We have a number of apprenticeships within Children’s Social Care. The roles are based in fast paced teams, you will have a passion to pursue a career in business and will strive to provide efficient and first-class customer service providing support to social workers and managers.

An apprenticeship is a trainee role designed for an individual who has little or no previous work experience in a similar job. As a trainee member of the team you will develop the skills and knowledge necessary to perform administration and customer service duties to support both the offices and the wider service.

This programme includes on the job training with ‘buddy ‘support, functional skills tuition and dedicated classroom learning.

About you and the role

The successful applicants will have a desire to help others, good communication skills and a commitment to on-going self-development and training.

As part of the apprenticeship you will need to attend Abingdon or Witney College for your functional skills tuition and other relevant classroom-based courses.

We will develop your knowledge, skills and expertise in a number of ways, which will become the main focus of your role.

Apprentices will:

  • Learn how to deal with a range of enquiries from the public, colleagues and partner agencies
  • Learn about services your team provides and signpost enquiries to appropriate areas
  • Learn how to perform general administration duties
  • Work towards a formal qualification through achieving set targets
  • Attend Abingdon & Witney College (travel expenses will be covered and support with travel arrangements will be given, if required).

As an apprentice with Oxfordshire County Council you will find

You will be based in a rewarding and challenging environment;

  • Every day is different
  • There are opportunities to learn essential administration skills and gain a qualification that will benefit you in your future careers.
  • Competitive rates of pay.
  • 24 days annual leave each year, plus bank holidays.
  • Tailored induction.
  • Good career opportunities.
  • Excellent pension scheme, with employer contributions
  • Staff Discount Scheme

Important information for applicants

Due to this post having access to children and/or vulnerable adults, candidates will be required to undertake a Disclosure and Barring Service check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided.

This is a trainee role designed for an individual who has little or no previous work experience in a similar role. The Council is tackling under-representation of young people in our workforce under Section 159 of the Equality Act 2010. Please note that funding is not available for individuals who already have a graduate level qualification.

As part of the recruitment process you will need to undertake a Maths, English and written assessment with Abingdon & Witney College, and a separate face to face interview and assessment.

Would you like to know more?

Please click here to view the Job Description and Selection Criteria.

For an informal discussion about the role, please contact Sharon Walker (Business Development Team Leader) on 07488 368204

Application Procedure

To apply, you will need to complete an online application form. This includes a section asking you to explain how you meet the role requirements, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory.

If you experience any difficulties whilst completing the application form, please contact the Recruitment Team at occ.recruitment@hants.gov.uk.

Our Organisation is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

As a Disability Confident employer we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education we guarantee an interview for our apprenticeships.

All posts, unless stated otherwise, are open to flexible working arrangements.

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