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Customer Service Administrator

15,861 P.A. ?
Castle Hills
Baxter Personnel

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Our client based in Northallerton are looking to strengthen their existing sales team on a temporary basis due to busy Christmas orders on•line and mail orders.

Your normal working hours will be 09.00 a.m. to 5.30 p.m. with the flexibility of working longer hours and some Saturdays during the busiest weeks leading up to Christmas if and when required. Your line manager will give you advance notice, however there will be occasions, when you will be asked to work longer hours at short notice.

Job Description:

  • Sales and customer care
  • Reception and manning of phones
  • Taking and processing of phone orders (using head phones)
  • Processing & entering of orders and customers’ data information into the company’s bespoke web site and eCommerce systems. Training will be given. Computer literacy is essential.
  • Resolve customers’ queries and complaints
  • Respond to customer order emails
  • Respond to personal emails
  • Check dispatches
  • Liaise with appointed courier reference deliveries
  • Generate invoices if required
  • Liaise directly with line manager
  • Assist line manager with mail shot
  • General housekeeping

In addition to your normal duties, you may from time to time be required to undertake other reasonable duties within the company.

KEY WORDS: Administrator, Customer Service, Data Input, Order input, Customer care, Sales, Sales Assistant, Complaints, Sales Processor, Order Processor

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