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Bank Receptionist

Salary:
14944 - 14944 GBP YEAR
Location:
Hyde Park
Company:
Central Advertising Social Enterprises

Description

OVERVIEW OF ROLE/RESPONSIBILITIES:

To provide a professional and high quality reception service for the Doncaster Same Day Health Centre and/or the Urgent Care Centre/out of hours service.

To greet patients and process information received accurately

To be able to gather information received from patients accurately and concisely

To be able to assess deterioration of patients in the waiting room

Ensuring full patient confidentiality at all times

To work effectively under pressure in a calm and confident manner

To maintain a consistent, quality and professional service

To work individually or as part of a team

To undertake all relevant training consistent with the requirements of the post

To be able to work evenings, weekends, overnights and bank holidays

RELATIONSHIPS

Develop and maintain constructive relationships with a broad range of internal and external stakeholders

To work in collaboration with all services that work in the Urgent Care Health Economy

To recognise the importance of patient experience and value patient feedback.

Closely monitor and continually seek improvement to all areas of patient/customer satisfaction to ensure the highest attainable standards are met at all times.

GENERAL:

  • To have responsibility for Health and Safety and welfare of others in the working environment, to follow safe working practices and to comply at all times with local Safety Policies and Procedures.

  • To observe national and local policies and procedures in respect of:
  • Fire
  • Data Protection Act
  • Basic Life Support
  • Infection Control

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