What's involved with this role: Appropriate safeguarding checks will apply (DBS scheme)
To provide comprehensive technical advice and support for complex cases with multiple needs, particularly where these require a multi agency partnership approach To ensure the housing needs of individuals are assessed and met by providing professional and specialist advice / expertise. Main Responsibilities include:
- To assess, analyse and mitigate risk in service delivery (including lone working, decision making) and develop solutions in partnership with several stakeholders for a range of varied problems / housing issues
- To provide specialist knowledge, expertise and advice to the Housing Options Team on a wide range of housing practices, processes and procedures.
- To ensure officer practices and their approach are compliant with policy and procedure in terms of quality assurance through regular case review
- To develop, review and update individual housing pathways and support effective delivery of processes with a range of council and non-council agencies
- To act as senior practitioner to provide support to the team of Housing Options Advisors and Assistants with, and in making complex decisions and using professional judgement under the provisions of Housing Act 1996 and the Homelessness Act 2002 and advise on a range of matters concerning related legislation such as landlord and tenant, family, welfare benefits, childcare and persons from abroad.
- To work in a multi-agency setting, building effective relationships and developing interventions with a range of partners on complex and often contentious casework situations who are challenging to engage with, in the pursuit of prevention of homelessness
- To be the lead practitioner and representative for the service on domestic abuse, high risk offenders and those found to be intentionally homeless (i.e. representing the service at MARAC, MAPPA and safeguarding case conferences)
- To act as lead practitioner for the service for all verified rough sleepers including assisting with the coordination of MRSSAG (Multi-Agency Rough Sleeper Advisory Group)
- To be lead officer for case management and maintenance of effective working relationships for those discharged from hospitals with complex housing issues
- To be the teams lead officer responsible for the compilation and coordination of reports considered at bespoke housing panels, including Extra Care, Supported Housing and Gypsy Traveller.
- To be responsible for keeping accurate records relating to the Housing Advice, Homelessness and all housing contacts across the service and ensure a detailed and thorough knowledge of data Protection, case management and subject access request principles.
- To provide affidavit evidence in cases of County Court Appeal and/or Judicial Review, to attend Court as an expert witness in cases where the Council is seeking possession of accommodation provided under Housing Act 1996 and Homelessness Act 2002 and/or where the Council is bringing a prosecution for fraud.
- To carry out reviews of decisions in accordance with the Housing Act 1996 and 2002 Homelessness Act, in particular under Section 202 and the Housing Register & Allocations Policy.
- To deliver training to colleagues on new & updated housing legislation.
. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Other preferable/desirable details to include on your CV, if applicable
- Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Educated to Degree level or equivalent
- CIH level 4 (or equivalent) or ability to achieve qualification
- Significant experience in housing services including experience of giving advice to the public on complex and contentious housing matters.
- Substantial experience of delivering customer focused services in a multi-agency setting
- Experience of acting in a Lead Practitioner role - desirable
- Proven experience of successfully providing a high performing service that demonstrate effective employee behaviours
- Housing/Homelessness legislation
- Housing related family/tenancy legislation and case law - desirable
- Application of homelessness prevention practices & comprehensive housing options advice
- Child, Adult Safeguarding, sexual violence, exploitation and trafficking responsibilities
- Skills & Abilities:
- Excellent skills in motivating and listening to people
- Excellent communication skills both written and verbal
- Excellent organisational and time management skills
- Able to work effectively under pressure and meet deadlines and remain calm in challenging situations
- Proven ability to make decisions and analyse and resolve complex problems creatively
- Excellent ability to demonstrate professional curiosity, analyse a range of complex housing & social care scenarios & confront difficult situations
- Seeks collaborative resolutions in customer practice
- Lead, plan and organise own workload and on behalf of a multiagency team
- Computer literate to include Spreadsheets, Word Processing and E-mail
- Other Factors:
- Ability to travel around the Borough (and to other areas of the UK) in an agreed timely manner
- Appropriate safeguarding checks will apply (DBS scheme)
- Flexible approach to working hours to cover 24 hour call out which operates on a rota basis
- Ability to work outside normal office hours when required to attend public and Council meetings
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via firstname.lastname@example.org but please quote both the job reference and job title exactly as they appear below: Job Ref: Bournemouth 5148920 Anticipated Length of Assignment:
Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed. Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs. Important
: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.