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Customer Liaison Officer

£24,000 per annum
Ellesmere Port


This is a fantastic opportunity to work for an experienced and innovative construction firm that is committed to putting customers and clients at the heart of everything it does. Liberty is passionate about housing maintenance and development, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

Liaising with tenants, residents, leaseholders and Contracts Managers, Site Managers and Site Supervisors, the Customer Liaison Officer will ensure first class delivery of contracts during Housing Investment Programme works.

Undertaking customer satisfaction surveys in respect of Housing Investment Programme Work schemes and communicating findings, you will act as a client liaison between partners, contractors, consultants and tenants during planned works and will arrange, attend and administer tenant, resident, leaseholder and public meetings, site meetings and other appropriate liaison panels and groups.

Essentially, you must inform / update customers on the progress of all works throughout the programme that has a direct impact on them and identify customer vulnerability, and any special needs that must be addressed prior, and throughout the works.

Candidates for this role should have experience of dealing with tenants and home owners on maintenance and regeneration work and be capable of working on their own initiative. Competent in the use of Microsoft office software in particular Outlook, Word, Excel and Access, you should have experience of gathering and collating information and of managing and prioritising your own workload.

We offer a range of benefits for a rewarding career including a pension scheme and staff discount club membership. We’ll also make sure you get the training and benefits you deserve.

Liberty is committed to achieving equal opportunities in employment.

Closing date for applications: 5th October 2020

We reserve the right to close early depending on the quantity of applicants

Please note to apply for this role you must use Internet Explorer (IE) as the functionality is not supported by Google Chrome.

This job was originally posted as www.caterer.com/job/90819851