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Customer Service Assistant/Event Steward

High Barnet
Ontrak Uk Ltd


Ontrak Recruitment & Training are actively seeking committed and outgoing customer service assistants to support our client at High Barnet Station. This is for 2 days work from Saturday 17th October - Sunday 18th October 2020. This will be shift work with the earliest starting 05.00 and the latest finishing at 23.00.

You will also need to be available for training prior to the work starting.

What does a Customer Service Assistant do?

Provide outstanding customer service to all rail passengers.
Managing difficult situations
Comply with all safety requirements as defined, ensuring your own personal safety and that of others at all times
Being vigilant and visible to all customers and other members of staff
Helping passengers with luggage and buggies (once the parent/carer has taken the child out of the buggy first)
Assisting customers with the usage of lifts
Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied
Complying with station security including the HOT protocol
Report irregularities, equipment failures or any incident affecting, or which may affect, the safety of the line or service to the customer
Provide outstanding customer service: travel information, passenger assistance for purchasing tickets and updating information as and when required
Making announcements on the hand held radio (if required)
Carry out emergency procedures as locally specified on your induction
Adhere to all policies, procedures, rules and regulations set out by the TOC (Train Operating Company)
Ensure you keep up to date with all rules, notices and retail circulars and publications that may affect your working environment or product knowledge
Ensuring the station is always well presented
Working alone
Are you the right candidate for the job?

Are you over the age of 18 ?
Do you have previous customer service experience?
Good communication and presentation skills.
Do you have the flexibility to work different shift times ?
You must be available to start immediately as these are temporary positions.
Please note you must be able to get to your location of work for a 05:00 start, the latest finish is 00:00. Please note shifts can be either 8 or 12 hours