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Helpdesk Ops Manager

Location:
Headless Cross
Company:
Arcus FM Limited

Description

Role overview

Do you have experience in managing a large office-based team? Do you thrive within a high-pressured challenging environment? Are
you looking for an employer who is big on career development?



Yes? We have a role that may be of interest to you….



Joining us on a permanent basis, you’ll be heading up a team of around 27 (2 Team Managers, Senior Planners and Planners). As
we’re a 24/7 365 days operation, you’ll be flexible with the 40-hour working week. You’ll work across various shifts to ensure you
get to know your team and to provide support for any escalations.



You’ll be managing the operational side, leading and guiding your team. You’ll have daily huddles to understand where the field
operations are at, which will set you up in a good position for the day and the weekend. You’ll be managing email traffic, working
on various projects, introducing training and support, understanding the KPIs and helping your Planners and schedulers deliver
work-orders against their objectives. You’ll provide feedback and updates to your key stakeholders. . You’ll attend operational
meetings advising on situations, how your team is functioning and data reports.



You’ll thrive within an extremely fast-paced high-pressured role, where your communication skills will be second to none. You’ll
speak in a coherent and influential way. You’ll be tactful yet diplomatic in your approach to diffuse any situations your team may
be facing.



You’ll have gained management experience within an office-based contact centre environment. You’ll be target and results driven
and want to obtain a management level 3 qualification.



It doesn’t matter which industry or sector you’re currently working in. If you are driven and determined then we want to hear from
you!



When you join us you will receive:

* Salary: up to £38k dependent on experience.
* 10% bonus scheme, subject to achievement of targets.
* 25 days annual leave + Bank Holidays
* Generous contributory pension scheme of matched contributions between 4.5% and 6% max.
* Gym Discount
* Life Assurance (as part of the Company Pension Scheme)



Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’button.
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