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Referral Hub Administrator

18005 - 19337 GBP YEAR
Hertfordshire Community NHS Trust


We are looking for experienced flexible full or part time administrators to join our growing team at the Referral Hub in Robertson House, Stevenage. Our hub is currently open 8 am to 8 pm, 7 days per week. Unsocial hours payments made from midnight Saturday to midnight Sunday. The payments for Band 2 range from circa 40%-80% dependent on the hours worked.

The Referral Hub provides essential administrative support to the clinical teams across East & North Herts. The post holder will work as part of a team of administrators to answer patient calls and enter referral data for the Community Adult Health Services onto our Patient Administration System; SystmOne. The team is also responsible for directing each referral to the appropriate clinical team.

You will be expected to have good communication, IT and customer service skills and have an understanding of SystmOne patient clinical record. The work will involve talking to health professionals, patients or relatives on the telephone.

Unsocial hours payments are additional to basic pay for staff whose work in standard hours, within the normal 37.5 hour working week.

In return, we can offer you:

  • free parking
  • subsidised canteen
  • 27 days annul leave (pro rata)
  • eye care vouches
  • employee assistance programme
  • one of the UK's best pension schemes
  • NHS discount

For further details / informal visits contact:

Josh Milton

Deputy Referral Hub Admin Lead

Tel: 0300 123 7571

e-mail: josh.milton@nhs.net