Main areaSwitchboard Operator \/ Communications OperativeGradeBand 3ContractFixed term: End date 30\/06\/21HoursFull time: 37.5Job ref379-2631293-SEP20
EmployerBrighton and Sussex University Hospitals NHS TrustEmployer typeNHSSiteRoyal Sussex County HospitalTownBrightonSalary£19,737 - £21,142 per annumSalary periodYearlyClosing11\/10\/2020 23:59Interview date20\/10\/2020
About our Trust
Our Trust is rated as 'Outstanding for Caring' by the CQC - fundamental to this is the way that we value and respect our staff. At every level, we value the diversity of our colleagues and actively champion an inclusive culture. We believe that everyone without exception should feel free to be their authentic self in the workplace.
We understand that work is only one part of life. We are committed to helping our colleagues achieve the best possible work\/life balance. We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it.
Our Trust is already a Disability Confident employer and we are holding ourselves to account through the Workplace Disability Equality Standard (WDES). Our work on promoting equity and inclusion for our Black, and Minority Ethnic (BME) colleagues continues to be driven by engagement with the WRES (Workforce Race Equality Standard) and the WRES Experts Programme.
In 2019, we committed ourselves to becoming a Stonewall Top 100 LGBTQ+ Employer. We also support the national 'Veteran Aware' scheme and are an ERS Silver accredited Hospital who welcomes applications from all members of the Armed Forces communities.
For our patients, we do everything we can to deliver fair access to all our services. This includes providing interpretative and other services to meet the needs of disabled communities. We're careful to show sensitivity towards ethnic, cultural and religious differences. Our staff uphold these values and so help our care to get better all the time.
About this vacancy
The Switchboards are based at the Royal Sussex County Hospital, Brighton and the Princess Royal Hospital, Haywards Heath
The telephony staff are normally the initial contact between members of the public, patients and hospital personnel. The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers at all times. They will be required to promote a professional manner and communicate effectively with patients, members of the public, GP's, trust staff, departments, visitors and suppliers.
Telephonists are required to work as part of a team in an often stressful environment with constant interruptions operating a computerized console, responding to calls, monitoring alarms both medical and service, and activating emergency procedures. To ensure the services (which include the implementation of emergency and medical procedures, alarm monitoring and helpdesks) are maintained throughout the 24 hour operation.
Staff are required to frequently work under their own initiative and make immediate decisions in the event of problems, especially when working unsupervised or alone. All staff endeavor to meet agreed response times however abnormal fluctuations (emergencies, working alone) can significantly increase pressures on the service.
Telephony staff are required to operate various computerised systems where IT skills are required, to operate all departmental communication systems and undertake all Switchboard and Telecoms clerical duties.
Band 3 - £ 19,737 - 21,142 (pro rata) per annum. Plus weekends and unsocial hours enhancements. The Shift pattern is variable to cover a 24hr service over 7 days a week.
Full Time - shift pattern variable to cover 24\/7\/365. Required to work primarily at the Royal Sussex County Hospital, Brighton but may be required to work at the Princess Royal Hospital, Haywards Heath.
The switchboards operate 24\/7 including weekends, evenings and night shifts.
General information for applicants
As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.
Applications for Tier 2 sponsorship are welcome for those that meet the Visa and Immigrations eligibility criteria. Under the Residence Labour Market Test, non-EEA candidates may not be appointed if a suitably qualified, experienced and skilled EU\/EEA candidate is available. For further information please visit the gov.uk website searching for Tier 2.
Please apply as early as you're able for this role. In the event of exceptional interest we may close adverts earlier than specified.
For help with the application process, please contact the HR Employment Services on 01444 44 8692 \/44 8616 or Email:firstname.lastname@example.org