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Business Account Onboarding - Team Member (Overnight)

Starling Bank

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Southampton or Cardiff

Starling is on a mission to build the best business bank in the world, serving the needs of the small and medium-sized enterprises (SMEs) who are the lifeblood of the economy.

Joining our Business Current Account (BCA) onboarding team, you’ll be helping customers start their business banking journey with us. Now, more than ever, businesses need a bank they can trust, and who has their best interests at heart. Starling is a natural home for these businesses, and in this role you will play a vital part in ensuring businesses can make Starling their financial home.

As a BCA Onboarding team member, you’ll need to be sharp and analytical. Companies will provide information related to the nature of their business. It's your job to make sure that we feel confident we can provide our services to them.

In 2019, we secured a £100m award from the Capability and Innovation fund to transform SME Banking. Within the banking team we are leading and shaping the delivery of this award to help deliver the transformation in UK Banking that is Starling's ambition.

We have the culture and spirit of a fast-moving, disruptive technology company and are focused on providing our customers with the best banking app and money management experience around. Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.

We review new business accounts 24 hours a day, 7 days a week. As such, we are looking for great people to support new business customers with their account openings overnight, between the hours of 10pm-6am.

Your responsibilities will include:

  • Performing a risk assessment on new business account applicants
  • Obtaining information and supporting documentation to complete Know your customer (KYC) and Know your business (KYB) due diligence
  • Performing due diligence on customer and business documentation using internal and external sources (such as CIFAS and SIRA)
  • Understanding and overseeing the identification of high risk applications (including PEPs and Sanction matches)
  • Identifying trends and unusual activity where appropriate
  • Working to a high standard


  • Complete or ongoing further educational studies
  • A keen eye for detail
  • An interest in the FinTech industry
  • An ability to take a holistic approach to self-driven investigation
  • Excellent written and verbal communication

It would be great if you also had:

  • Knowledge of the regulatory requirements of KYC and KYB
  • KYC and KYB experience within a financial institution
  • Experience in decision making upon completion of investigation
  • Experience in reviewing identification documents
  • Understanding of CIFAS and SIRA
  • Ability to analyse, evaluate and mitigate the financial crime risks associated with onboarding


  • 33 days holiday (including public hols). You’ll also get your birthday on us
  • 16 hours paid volunteering time a year
  • Private Medical Insurance with VitalityHealth
  • Contributory pension scheme
  • We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more!
  • Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership
  • Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme
  • Gym membership options
  • Full details are available on our careers site

About Us:

Starling is a leading digital bank on a mission to disrupt the banking industry.

Since our launch in 2014, we've surpassed one million accounts. Our total deposits, meanwhile, have topped £1 billion over the same period.

We're a fully licensed UK bank, and we have the culture and spirit of a fast-moving, disruptive technology company. We've won the Best British Bank award two years running, and now employ more than 900 people across our London, Southampton, Cardiff & Dublin offices.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

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