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Level 1 Enterprise Support Engineer

Location: Salford
Company: The Hut Group
Hours: Full time
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THG is an international technology company and leading online retailer, home to premium brands such as Lookfantastic, Myprotein, and ESPA; all of which are powered by our industry-leading and award-winning technology platform, THG Ingenuity.

Tech at THG

Technology is the driving force behind THG, and it starts with our people. We are ambitious with our goals and challenge conventional thinking. THG Technology is different because we support every single person to make massive impact and drive their own work. Our people are always learning, and we work every day to ensure our technology, from our software platforms, to our hosting services, to our M.L capability and beyond, is world class. This enables us to keep powering THG and our partners on a global scale.

What will I be doing?

As an Enterprise Support Engineer within the Global Operations Centre you will...

  • Be part of a 24/7 rota
  • Act as the first point of contact for high priority incidents
  • Monitor the performance and uptime of THG’s websites and Ingenuity websites
  • Log incidents and respond to queries raised by internal or external customers
  • Handle out of hours requests and escalate appropriately
  • Respond to security-related issues out of office hours
  • Send service notifications during major incidents
  • Coordinate communications during scheduled maintenance
  • Managing fraud orders to prevent dispatch

Requirements

What skills and experience would I need?

  • Attention to detail
  • Can-do attitude
  • Knowledge of MS Office Suite
  • Basic SQL skills
  • Basic knowledge of Nagios, Grafana, App Dynamics
  • Excellent communication skills
  • Basic knowledge of Pingdom

Benefits

What's in it for me?

  • Competitive salary
  • Build solutions using the latest technology
  • Work alongside genuine industry experts 
  • Continuous development through THG Academy, our in-house L&D team
  • Staff discounts on THG brands and Hale Country Club 
  • On-site doctor, physio and barber 
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