Business Banking Team Member

Starling is on a mission to build the best business bank in the world serving the needs of the small and medium-sized enterprises (SMEs) who are the lifeblood of the economy.

From small entrepreneurs with big ambitions to fanatical freelancers going it alone, SMEs just want one thing: to get on with the business of running their business. That’s why Starling built its SME bank accounts to be free, uncomplicated and quick to set up. We really understand the needs of SMEs - after all, it’s not that long since we started out to build our state-of-the art digital banking platform from scratch.

Last year we secured a £100m award from the Capability and Innovation fund to transform SME Banking. Within the banking team we are leading and shaping the delivery of this award to help deliver the transformation in UK Banking that is Starling's ambition.

We have the culture and spirit of a fast-moving, disruptive technology company and are focused on providing our customers with the best banking app and money management experience around. Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.

Our aim is to give businesses clarity and control over their money, by allowing customers to manage it entirely through the Starling Bank app. The app is connected to 24/7/365 support, and we are looking for people who can commit to 37.5 hours a week (5 x 7.5 hour shifts), usually between 6am-10pm Monday to Sunday.

Our team of Business Banking Team Members will provide operational support to our business customers.This will largely be through delivery of procedures supporting business banking customers and their requirements but there will also be the need to deal with routine queries relating to day to day business needs by phone, chat or email so strong communication skills are needed.

Your responsibilities will include:

• Working with our SME customers to help resolve business-related questions and more complex servicing queries relating to business bank accounts and business transactions.
• Delivery of business banking related procedures
• Providing day to day support to business customers throughout the banking lifecycle.
• Knowing our Starling product suite so you can guide SME customer conversations, providing information on the features and benefits of products available to our business customers to help them get the most from their account and introducing them to the relationship team where necessary.
• Collating feedback from our business customers on new product features and improvements that would better meet their needs.
• Working with other teams in Starling to resolve any problems or questions relating to business banking.
• Proactively identifying opportunities for product and process improvement for business banking.
• Assisting in the development of new products and propositions for Starling SME customers.

Requirements

• Experience supporting business banking customers - either in a contact centre, bank branch or relationship management role is preferred.
• Great relationship management skills.
• Strong customer centricity.
• Problem solving.
• Outstanding communication skills both verbal and written.
• Ability to work in a fast paced environment and quickly adapt to change.
• Good understanding of business banking customer needs
• Ability to work weekends and evenings.

Benefits

• 33 days holiday (including public hols). You’ll also get your birthday on us.
• 16 hours paid volunteering time a year.
• Private Medical Insurance with VitalityHealth.
• Contributory pension scheme.
• We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more!
• Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership.
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme.
• Gym membership options.

Full details are available on our careers site.

Starling is a leading digital bank on a mission to disrupt the banking industry.

Since our launch in 2014, we've surpassed 1.5 million accounts. Our total deposits, meanwhile, have topped £3 billion over the same period. We're a fully licensed UK bank, and we have the culture and spirit of a fast-moving, disruptive technology company. We've won the Best British Bank award three years running, and now employ over 1000 people across our London, Southampton, Cardiff & Dublin offices.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.