e.g. job, company, title
e.g. city, county or postcode
advanced search »

Customer Account Manager

From £28,000 to £35,000 per annum + Bonus, Company Car, Laptop & Mobil
Appointed Personnel


Customer Account Manager / Service Sales


Up to £35,000 per annum

My client are a leading organisation supplying capital equipment to the packaging and production industries; food, pharmaceutical and consumer goods. Their machinery include X-RAY, Check-Weigh and Metal Detection, excitingly they seek a customer account manager who is keen to explore the opportunity of direct sales and business development within this niche industry.

This role is a remote role with attendance at client sites being your primary responsibility, closing new business sales of capital equipment whilst account managing your contacts and taking direction from senior sales managers within the business to explore new markets and increase your additional sales. You will apply your technical knowledge, therefore some understanding of the equipment is essential to progress with this role.

Duties of the Customer Account Manager: -

  • Attend client site at pre-arranged meetings to determine their need within their production environments for new capital equipment; metal detection, x-ray and check-weigh
  • Nurture new contacts to close sales deals
  • Follow training and guidance from senior sales managers within the company to achieve increased opportunities
  • Liaise closely with internal sales to gain further leads and appointments
  • Consult each client; new and existing, with technical knowledge and experience
  • Deal with any problems relating to service contracts and SLAs to ensure client satisfaction
  • Work to individual and business targets
  • Meet with sales directors and other account managers often to determine business growth
  • Provide accurate quotations and timescales for the delivery and build of equipment

Skills & Experience Required

Essential skills for the interest of our client would be your service and account management skill set from the food processing, production processing and/or packaging environment, specifically related to capital equipment within the manufacturing sites. Customer Service with some sales is also essential as it your ability to manage new client enquiries from initial request through to completion. You will be directed and trained by senior sales staff within the business, this is a role to work closely with senior members of the team to establish yourself as a new business development manager as a progression.

Desirable skill set would include direct working knowledge of process and packaging equipment, such as X-Ray, Check-Weigh and Metal Detection machinery. Engineers and service contract managers are encouraged to apply should you wish to seek a new role within your field of expertise.

Please note: this is a developing role, my client do not seek any more then 5-6 years exposure working within the industry. This is due to the position within the business and the aim to train and develop the new employee to work closely with the technical systems of their own manufactured band of equipment. This role is also going to be 70% remote based with internal offer support for appointments and sales progression, please ensure you are able to travel and wish to explore your career within this sector.

Appointed Personnel Ltd are an independent recruitment consultancy acting on behalf of their client. They take direction from their client and work to a set job specification. We are not obliged to provide individual feedback to each application given the increase of applications to our advertised vacancies. We hope to get back to everyone regarding the success of their application to the next stag. Good Luck!

This job was originally posted as www.totaljobs.com/job/90928808