But first…A warm southern WELCOME to Kentucky Fried Chicken. Our world-famous chicken restaurant brand all started with one cook, Colonel Harland Sanders, who created a finger lickin’ good recipe more than 75 years ago, a list of secret herbs and spices scratched out on the back of the door to his kitchen. He started travelling by car to different restaurants and cooked his fried chicken on the spot for restaurant owners. He did this at the age of 65. If the owner liked the chicken, they would enter into a handshake agreement to sell the Colonel’s chicken. Legend has it that Colonel Sanders heard 1009 “No’s” before he heard his first yes. The Colonel’s story still inspires us today. It reminds us how grit, perseverance, dedication and ambition along with hard work can create success; regardless of your age or where you come from. Our purpose as an employer is to empower our people to find their own secret recipe in life too.
OUR RESTAURANT CULTURE It’s our ‘other’ SECRET. The colonel has taught us that there is a Right Way to do things. It isn’t always easy, but it’s always better. We lead with the heart and we Care Hard about making our team members feel part of the family and have fun while we are at it. We’re a people business that happens to serve chicken and chips. We Care Hard about you, your development and your journey with us. In return we’ll ask you to roll up your sleeves, get stuck in and treat our guests as family. It’s what the colonel would do.
WHAT THE WE CAN OFFER YOU A career with KFC offers much more than just fantastic earning potential. You’ll receive comprehensive training and excellent opportunities to grow your career. Not only that we encourage our teams to have fun together too so expect some social nights out and team pots that can be spent on social events throughout the year
- A competitive hourly rate and paid holidays - 25% staff discount - Free meal whilst working - Flexible scheduling - Workplace Pension Scheme - Full training and induction of the KFC way of working - Opportunities for training, development and promotion
ABOUT THE APPRENTICESHIP Graduates of the Level 3 Hospitality Supervisor Apprenticeship will learn all about the Hospitality Industry, develop and sharpen your leadership skills (you won’t need to wing it!) and gain a nationally recognised qualification, all without compromising your salary. You will earn good money while you learn.
The apprenticeship is a structured learner & employer focused development programme designed to create opportunities for lifelong knowledge, skills and behaviours within the hospitality industry. Your training will be delivered every 4-6 weeks either via face-to-face visits in restaurant, remotely over telephone or via Skype preparing you for your End Point assessment. With the right attitude, Team Members can carve out a steady career with the brand progressing to Team Leader through to Restaurant General Manager with the potential to progress to Head Office opportunities.
MORE ABOUT THE ROLE As a Team Leader you will be the Restaurant General Manager (RGM) “wingman” or woman supporting the RGM with leading and developing a diverse team and culture within the restaurant. We encourage you to be your own authentic self, whom may love Chicken & Chips, but above all else, you will have a guest first mindset with the autonomy to run the restaurant as if it were you own.
Your daily duties will include: Our People - our people are super important to us, we say they are just as important to us, as our guests. As a TL you’ll care about making a difference to each team member’s personal growth, their development and supporting them on the right way to do things. You will play a pivotal role in building a competent team, who can have fun together, but whom will roll up their sleeves when it ‘hot’ in the kitchen. n. Satisfied Guest – If you know anything about KFC, you will know that we care hard about guests, serving each one as if they are family! Never wanting to disappoint our guests, you’ll be leading by example (Obvs) and training the team to be ‘guest maniacs’ serving accurate, hot meals, with a friendly smile. You’ll help train the team to be ready, willing and able to help our guests with any questions they may have when ordering at our digital touch screen kiosks, whilst maintaining high cleanliness standards. You’ll have the skills to ‘make it right’ if anything ever goes wrong with the guest experience, and you will work with restaurant management to review guest feedback and make the experience better and better. Consider yourself a fun guy or women, as a TL - you will be empowered to use your imagination and help the team create “feel good” moments that bring a little joy to every visit.
Chicken… Sales! The Colonel had many jobs, first and foremost, he was a chicken salesman. He loved to sell Chicken, and we continue his legacy by sharing the same passion, to sell his unique Chicken. So much so, that we believe every occasion is a potential fried chicken one. As a trusted “wingman” or woman, you’ll help your RGM plan for every potential opportunity, anything from your local community events through to direct competition; you’ll always be thinking about what might help your team sell more of the Colonel’s good stuff, finding ways to improve operational standards and the guest experience. You’ll be brief the team on their sales goals for each shift, and you’ll set the ‘bar’ (to lead) and encouraging the team to be ‘pumped’, driven to smash sales records, win incentives and keep the hot, fresh chicken flowing.
It’s your business If you’ve dreamed of running your own restaurant…the role of the TL will give you first-hand experience. You’ll roll up your sleeves and get stuck into the daily, weekly and monthly business reports for your restaurant supporting your RGM with profit analysis. After all, you’ll want to know what drives the sales in your restaurant to expand elevate your sales and continue to smash your /team targets. You will have a strong understanding of how to control costs including people deployment and making sure we’re on target. You will ensure best practice around all cash handling and in-store banking procedures. Every job has got to have some admin (Yawn or Yay – you decide!) - the admin part of your role will be assisting your RGM completing all daily paperwork. Our chicken is too good to waste so taking care that teams prepare what is needed and keep waste to a minimum is helpful too. Lastly, making sure our restaurants are fully stocked is important, you’ll help by making sure that we keep an eye on stock levels, order the correct supplies, and check all deliveries so that we never disappoint our fans by running out of their favourites.
WHAT WE’D LOVE FROM YOU If you have some, or a lot of experience, and you are cluckin’ excited to join KFC Apply now… there might just be a seat for you at the Colonel’s table.
INTEGRITY We always strive to be as open, honest and responsible as possible. Trust and respect are of paramount importance in everything we do including the way we treat our colleagues and our guests.
SOUTHERN HOSPITALITY Where we come from there’s a saying: “There are no strangers. Only friends we haven’t yet met.” So our doors are always open to everyone, and our table always has a spare seat. That’s why we make buckets to share. We are as warm and welcoming as the Colonel was.
AUTHENTICITY Feel free to bring your real authentic self to work. We embrace individuality and diversity. We come from Kentucky, and we’re founded by Colonel Harland Sanders. A real place, and a real person. Our food stays true to our roots, and to the founding principles that we’re built on. So what you see is what you get. Namely authentic Kentucky Fried Chicken.
GRIT We have courage and conviction in our beliefs. If we make mistakes – we’re only human after all – we learn from them. Look at the Colonel – he was a pioneer and innovator. He never wavered when things got tough, and neither do we. We can strive for greatness, and be bold, brave and not afraid to ruffle the feathers of popular convention.
HARDWORK We don’t do things by halves at KFC. Our chicken is freshly hand-breaded all day every day. There’s an easier way to make fried chicken of course, but easy isn’t what we’re after. We’re after the best tasting chicken, every single time. It’s the right way to make it Finger Lickin’ Good. We work hard and we care hard about people too.
GENEROSITY Greed doesn’t have any place at KFC. Hunger perhaps, but never greed. From generous helpings of fried chicken, to generous donations to our local communities, we believe that you get back what you give out. Our guests and team must always feel appreciated, and the communities we work in need to always feel that we add value by being there.
The wellbeing of our teams in restaurant is our number 1 priority. We’re confident we have the right procedures in place to operate our restaurants effectively and responsibly while bringing a Finger Lickin’ Good joy to the UK public and key workers. In line with government guidelines we’ve put new measures in place to look after the wellbeing of our teams including: increased sanitization & hand washing; reduced number of people on a shift; zones clearly marked out in restaurant to help maintain social distancing where possible, screens at Drive thru windows and the Front Counter. We’re also providing gloves and masks.