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Account Manager

Salary:
29,371 P.A. ?
Location:
New Cross
Company:
SamKnows

Description

Our mission is to make the internet better. We do this by monitoring applications and network performance in realtime to identify problems. We work collaboratively to ensure any faults are quickly fixed. Our goal is to have our software running in every home in the world so we can map internet performance globally.


The Role

At SamKnows we are looking for an Account Manager to create long-term, trusting relationships with our Government Partners. You’ll be working closely with the Director of Government Projects, Roxanne Robinson, managing our existing relationships with our Government Partners around the world. If you’re an experienced Account Manager or Project Manager that has worked on large scale accounts, can simplify technical information, are super organised and enjoy taking the initiative in your projects then it’s likely that you’re the perfect fit for us.

You’ll be joining a supportive and collaborative team where hard-working, determined and responsible candidates will thrive. We’re always keen to hear new ideas and feedback on processes, so someone happy to instigate change and motivated to make things better (with a keen eye for detail) is essential.


This is what your typical day might look like
  • Communicating with clients at a senior level to resolve issues and ensuring that projects stay on track
  • Using client feedback to improve products via the SamKnows product development lifecycle
  • Keeping all of your client documentation up to date
  • Staying up-to-date with SamKnows One product and feature launches and sharing these with your clients
  • Providing input on new processes and workflows and providing feedback to improve existing processes
  • Prospecting and putting together presentations to promote SamKnows and our products
  • Running calls with multiple stakeholders to give key project updates
  • Traveling around the globe to meet our clients (when we can)

Requirements

  • Work experience as a Account Manager or Project Manager on a technical project
  • Demonstrable ability to communicate with and influence key stakeholders at all levels of an organisation, including executives and C-level
  • Experience putting together large documents (for example tenders or reports)
  • Proven ability to juggle multiple account management projects at a time
  • Excellent listening, negotiation and presentation abilities
  • Outstanding verbal and written communication skills
  • A general understanding of statistical concepts and how these might apply to data
  • Ability to travel globally

Benefits

  • Opportunity for growth
  • Private health care
  • Pension scheme
  • Cycle to work scheme
  • 25 days holiday leave per year plus public holidays
  • Training and book budget
  • Choice of hardware
  • Season ticket loan
  • A competitive salary


SamKnows welcomes applications from all sections of society. We are committed to equal employment opportunity regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by applicable law. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.

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