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Bookings Team Leader

Nuffield Health


Nuffield Health Cambridge Hospital currently has an opportunity for a Bookings Team Leader .

The Role

The Bookings Team Leader will be responsible for inpatient and outpatient bookings, supervising and ensuring excellent customer and colleague service and that the needs of the business are met including managing, appraising, and interpreting data, information and / or situations.

As our Bookings Team Lead you will:

  • ensure the work within the area of bookings administration and support meets all required standards and timescales.

  • handle all enquires, or queries raised efficiently and effectively, escalating appropriately where necessary.

  • ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.

  • schedule / rota, ensuring cover is arranged for all gaps in the rotas and personally covering any unfilled shifts

  • participate in the induction, training and mentoring of new staff

  • ensure that work is carried out to deadlines and within agreed working practices and procedures

Key information about the role.

The bookings team is a fast moving, busy department. We are looking for an experienced individual to lead the team and oversee the day to day activity to ensure administrative duties are completed to required standards and timescales. Monthly reporting is a key element of the role, and you would be required to effectively access, modify, maintain and present data.

The Person

To succeed as a Bookings Team Leader, you will need:

  • experience in managing a large team

  • good communication/interpersonal skills

  • good IT and keyboard skills

  • knowledge and understanding of clinical terminology

  • demonstrable relevant experience working within a similar role

The Benefits

We want you to be the best you can be. We promise that we will support you with training opportunities, career development options and our unique health & wellbeing focused benefits package. This includes free membership across all of our Fitness & Wellbeing clubs, along with free private healthcare. Not only this, but we also offer a range of lifestyle and financial wellbeing benefits.

Be your best and join us in building a healthier nation.

Location - Cambridge Hospital
Contract Type - Permanent
Weekly Hours - 37.5

Salary - Up to £28,000 Depending on Experience
Closing date - 26/10/2020

Applications will be considered as they are received and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore please apply early to ensure you are considered for the post.