Senior Service Delivery Manager
Location: Can be based anywhere in the Wessex region (Hampshire, Isle of Wight, Dorset, Wiltshire, Somerset).
For this role, we require an operational leader with extensive experience in telecommunications.
To lead an extensive, complex and diverse operational team of over 500 FTE, with up to 20 Direct Reports, engaged in the effective delivery of all aspects of service delivery and engineering.
About this role:
Responsible for service delivery for all aspects of repair and provision activity in the Wessex region. Key deliverables include: safety, quality, network engineering customer satisfaction, service, revenue and efficiency over a cost base of several hundred million.
The Senior Service Delivery Manager will be responsible for the end to end service for their region, ensuring regulatory targets are met within their geography and responsibility for an overall revenue of £90m with a £20m cost base.
Skills required for this role:
The role holder will also be instrumental in managing business impact, including any failure to meet regulatory measures, management of the commercial risk of non-delivery of Government and external providers commitments and the financial impacts, finding better ways to operate and managing commercial & reputational damage.
For this role, we require an operational leader with extensive experience in telecommunications. A proven track record leading major change, delivering positive customer experiences, service and cost transformation agendas. Someone who is service obsessed, decisive, energetic and enjoys building strong professional relationships with customers and partners founded on trusted delivery.
Key deliverables for this role:
Measures of Success / KPIs
Please note: this is a permanent senior management role within the business. Bonus, car allowance and a variety of additional benefits is on offer.
Due to the commercially sensitive nature of this role, we may choose to hold provisional pre-screening interviews.
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