Quality Controller- Leeds (remote working) Client- SME Investment Bank 6 month contract
KPMG Managed Services provide an innovative and cost-effective solution to the delivery of large scale review and/or processing activity across multiple industries, geographies and processes. The Managed Services operation is experienced in, but not limited to, remediation, complaint handling, claims processing, service delivery and conduct risk reviews. We bring together KPMG subject matter expertise, highly skilled operational resource and, where required, proprietary technology assets, providing clients with a single joined-up approach.
* Conduct detailed and objective quality reviews of customer files from an AML/CDD perspective to minimize case errors and strengthen overall performance * Evaluate and escalate common areas and policy deficiencies identified during quality checking to assist the development and enhancement of the banks instructions * Communication and development of reporting on quality reviews including quality deficiencies and corrective actions to enable these to be resolved in a timely manner * Monitoring quality control and quality assurance results on a regular basis * Identify individuals falling below the required benchmarks * Maintaining awareness of the regulatory landscape and using this awareness to flag issues of importance to the department * Reviewing and constructively challenging the department's internal processes to drive continuous improvement * Ensure Information Security risks are effectively managed in line with client expectations and work extensively with KPMG internal information risk and ITS teams to apply appropriate standards. * Assisting Team Leaders in the construction and execution of quality related, informal and formal development plans * Conducting ad hoc and pre planned coaching support to embed development * Ensure consistency with the QC Framework and governance approach * Communicating with Senior stakeholders on file completion progress, fail/pass rate, recurring errors and issues
* Effective communication * Attention to detail * Computer literate * Coaching and feedback * Self-Motivated * Adaptable * Thrives under pressure * Analytical skills * Influencing and negotiation
* Strong KYC knowledge - AML, CDD, PEP and Sanctions * Adherence to procedural, regulatory requirements and standards * Experience of dealing with CDD for complex corporate clients * Solid experience of undertaking CDD reviews/remediation * Excellent communication skills * Articulate in both written and verbal communication * IT literate, proven experience of a working knowledge of MS office- Excel, Word and Outlook * Ability to work successfully in a target driven environment * Ability to handle conflict or challenges to decision making * Strong teamwork skills
* Experience of working in an operational environment * Wider windows-based applications * Experience of working in a financial environment