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Real Estate Business Intelligence Analyst SEO

£35,310 - £45,018
Department for Work and Pensions


The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

DWP Estates Directorate are accountable for the delivery of all aspects of real estate services and the work we do is critical in ensuring the vital work that the Department undertakes is enabled effectively. The DWP commercial estate is the largest within Government and our diverse national property portfolio reflects this scale. It is a unique mix ranging from modern corporate centres, multi-occupied Service Centres, to its frontline high street services.

We are responsible for the Department’s 800+ workplaces, that provide workplaces for 85,000 employees and a UK wide presence for all those that visit us. Ultimately, the Department relies on us to provide safe and secure buildings that are fit for purpose and meet the needs of the business. The work you will be undertaking is therefore crucial in us meeting the needs of all those who use our services.

This role will support the collation and analysis of data and MI requirements for the Estates Directorate and its customers, to produce meaningful insight and knowledge to the activities of the Strategy & Portfolio Planning team. It will support information with the ‘So what?’ view to drive efficiencies and strategies from evidenced based strategic and operational decision making.Key accountabilities

• Understand the strategic drivers for Estates to ensure clarity in providing portfolio strategy and planning with evidenced based data and MI. Support the balancing of business need with (but not limited to) property quality & sustainability, total property cost & value for money, lifecycle investment, market cycles & supply, utilisation;

• Provide analytical insight to help drive operational and strategic decision making including defining appropriate metrics to ensure all services delivered across the portfolio, including the tracking of policy and compliance;

• Remaining alert to emerging issues and trends which may impact Estates and your team’s area of work;

• Ensure cross government reporting requirements are met as relate to property strategy (eg utilisation), and how the strategies and activities create value and meet the diverse needs of all stakeholders;

• Act as the receiver of MI & reporting from the Integrator, developing a relationship and framework with them to meet the needs of Estates business relating to MI & Data;

• Develop a footprint view of the DWP Estates Portfolio with cleansed and appropriate data, incorporating the holistic view of the portfolio and estate including data provision from the Integrator supply partner;

• Develop insights and analytics focus to the role, using the most effective measures, metrics and insights to understand the variable and total costs of occupancy as required;

• Actively lead the culture of verified data to produce knowledge and insights by developing and embedding appropriate tools and reports to drive improvement and commercial decision making across the Department;

• Provide analytical insight to senior Estates leaders to help drive operational and strategic decision making which will influence how service provision to customers or investment;

• Provide comprehensive benchmarking analysis across portfolio / government departments and with external organisations, to inform the efficiency and effectiveness of the DWP Estate;

• Ensure a high level of insight and awareness of the Estate’s portfolio and activities based on data and information to ensure value and continuous performance;

• Seek to continually improve analytics and reporting and how this is shared with the wider business by communicating in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact;

• Encourage joined up team work across Estates, establishing professional relationships with a range of stakeholders across Estates, supplier partners and wider Government Departments;

• Support the development and delivery of the property portfolio strategy;

• Encourage ideas for change from a wide range of sources, working with others to identify areas for improvement, supporting the continuous improvement of the Estates directorate through business intelligence gained from accurate and relevant Data & MI;

• Be a supporting liaison between GPU and the Estates directorate for all information returns and requirement;

• Work in a ‘one team’ cultural approach of partnership with the Integrator and other supplier partners.

Essential Skills, Knowledge & Experience

• Demonstrable experience within a data driven Real Estate, property, and FM profession discipline;

• Experience building reporting structures and analytics solutions, working with complex data with a customer and business focus;

• Experience in developing and delivering Estates function strategy, modelling techniques and business plans;

• Ability to collaborate and partner with various teams, supplier partners and stakeholders is essential;

• Delivery and execution in an agile and lean development environment;

• Influential and able to lead key senior stakeholders towards commercial solutions that give a balance of optimal performance whilst delivering on business and portfolio strategy;

• Experienced in using spreadsheets, data warehousing and analytical tools.

Leadership attributes and behaviours

• Strategic thinking whilst capable of handling large volumes of data and generating meaningful outputs and analysis to inform decision making;

• Analyse and use a range of relevant, credible information from internal and external sources to support decisions;

• Consider the impacts of own and teams activities on stakeholders and end users;

• Thinker and planner – able to see potential issues and requirements ahead of time plan and execute them;

• Senior stakeholder management;

• Works collaboratively by building effective relationships across a wide range of people within and outside the Civil Service;

• Uses sound judgement, evidence and knowledge to arrive at accurate, expert and professional decisions and advice;

• Creates an inclusive, high performance environment, taking ownership of results and continuously seeking opportunities to create effective change;

• Strong communication and presentation skills.

Candidates should be proficient in the use of Microsoft Excel.

Qualifications/professional memberships


• Working towards RICS (MRICS/FRICS) with a preference if already held, or

• Working towards IWFM (Levels 4-5) with a preference if already held or equivalent

We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Making Effective Decisions
  • Delivering at Pace
  • Managing a Quality Service
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pensionSuccessful candidates must pass a disclosure and barring security check.People working with government assets must complete basic personnel security standard checks.This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.STAGE 1 - APPLICATION & SIFT

After submission of the first stage of your application you will be invited to complete a Civil Service Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online test as soon as possible (within 24-48 hours is recommended), the closing date for the test and the final stage of your application is 23:55 4th November 2020. If you fail to complete the online test and final stage of your application before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

As part of the application process you will be asked to provide a Personal Statement It is essential that you use the Personal Statement (in no more than 1000 words) to evidence how you meet the essential criteria (Essential Skills, Knowledge & Experience) as specified in the responsibilities section in the vacancy.

You will also be asked to provide a CV. Your CV should be fairly short and just evidence very brief details of your work history and experience. Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include competency examples within your application as these will not be assessed in the sift and will only be used at interview stage.

Further details around what this will entail are listed on the application form.

There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview.


All candidates who are successful at the sift stage will undertake a single virtual video interview.

The interview will follow a blended approach which will help us assess candidates Behaviours and Strengths. Additionally you will be tested on your competence in Excel as part of the interview.

The sift will take place w/c 2 November and interview dates will be w/c 16 November. Due to the current situation with COVID19 the interviews are scheduled to take place virtually.

Other information:

New entrants are expected to join on the minimum of the pay band

If successful and transferring from another Government Department a criminal record check may be carried out.

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to DWP will mean you will no longer be able to carry on claiming childcare vouchers. You will however have access to the governments Tax Free Childcare scheme.

Reasonable adjustment:

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via DwpRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs

• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.