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Lending Operations Manager

£31,305 - £34,028
Innovate UK


Job Purpose:

Reporting to the Head of Lending & Investment Operations, you will be responsible for the execution, perfection and completion of Innovation Loans, including the management of legal documentation around the taking of security, to ensure a “right first time” approach equivalent to the standard required in a regulated financial services entity.

You will also be responsible for the day to day management of Innovate UK Loans Limited (IUKL)’s lending administration partner, through relationship building and operation of contractual SLAs, ensuring accuracy and transparency in the service it provides to end clients and its reporting to IUKL.

Finally, you will manage IUKL’s rolling cash requirements, working closely with IUKL’s finance business partner to manage IUKL’s cash exposure within a narrow tolerance, ensuring value for money and consistency with the requirements set out in Managing Public Money.

You will benefit from a small team of Lending Operations analysts to support day to day activities, and as a team leader will be expected to support and develop those within your team to foster a culture in which opportunities for continual improvement and innovation are welcomed.Key Responsibilities and Accountabilities:

To manage the day to day delivery of innovation lending & investment activities, ensuring that processes are developed to underpin and embed good practice by:

Contributing to the continuous improvement cycle for all operational activities, exemplifying a culture of self-reflection, critical analysis and action;
Defining, measuring and implementing KPIs within your business area aligned with Innovate UK Loans Limited’s statement of risk appetite for the programme and objectives;
Managing external partners for the administration of the lending book, overseeing their performance;
Responsible for timely delivery of customer transactions from loan documentation to drawdowns and collection;
Ensuring the customer is put at the centre of programme operations and delivery – and that their feedback to gathered, assessed and addressed;
Line Management of a team of Lending Operations Analysts, with responsibility for their development in role and developing a positive organisational culture;
Engage in work across the team, contributing ideas and initiatives outside your specific responsibilities;
Deputise for the Head of Lending & Investment Operations, as required
This is an outline description of the key responsibilities and accountabilities involved in the job. This is not an exhaustive list and the post-holder might be expected to undertake any other duties across the wider directorate, commensurate with the Band and level of responsibility of this post, for which the post holder has the necessary experience and/or training.

Person Specification:



Educated to degree-level or equivalent experience in a relevant discipline

Essential –

Background in operations for programme delivery, with a demonstrated track record of success
Practical experience in managing external vendors to deliver key administration tasks in a cost-effective and efficient manner
A team player, with the ability to lead by example and bring out the best in those around them
Experience in managing to KPIs within in a tightly-controlled environment
Desirable –

Experience in the financial services sector, with an understanding of both operational processes and the delivery of lending/investment activities;
Interest/background/experience in innovation or research, business competitiveness and technology policy or delivery;
Experience of working with public sector stakeholders


Collaborative delivery of financial products and systems
Sound judgement, knowing when to make clear decisions and when to seek advice from those around you
Financially minded and risk aware
Ability to work with and lead a small team
Ability and willingness to thrive in a changing environment, taking a flexible-approach to working


As with all roles at Innovate UK applicants will need to demonstrate compatibility with and capability against our Core Competencies:

Thinking and Problem Solving – Stakeholder management – Communication skills – Influencing – Self-awareness/self-management – Strategic awareness – Working with others– Project management

Travel Requirements:

There may be the occasional requirement for national travel.• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pensionSuccessful candidates must pass a disclosure and barring security check.People working with government assets must complete basic personnel security standard checks.1st Interview (Incl Presentation)
2nd Interview

Interviews will take place via our video conferencing facility Zoom.

Feedback will only be provided if you attend an interview or assessment.Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.