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Business Support Staff Team Leader Basingstoke(FOD Band 5/EO)

£25,674 - £29,051
Health and Safety Executive


We help businesses and people understand how the laws to keep people safe at work affect them and provide guidance on what to do. To help us achieve this we employ the largest number of health and safety experts in the country, including frontline inspectors, specialists, policy delivery teams, economists, lawyers and support workers, all working together to help protect people.

As a Business Support Team Leader, you will manage a team of office-based support staff who provide business support to frontline inspectors and specialists. As a line manager you will need to lead and develop your team to be confident in dealing with a range of tasks associated with delivering HSE’s business related to workplace inspection, incident investigation and enforcement action.

HSE is committed to providing a supportive and inclusive working environment and we particularly welcome BAME/disabled/LGBT+ applicants, as they are currently underrepresented in this discipline within HSE.We are looking for someone with strong verbal communication and listening skills and people with understanding and compassion. In return we will offer flexible working patterns, full training and a professional working environment.

You will need to work closely with others both within and outside HSE to manage your team’s workload and deliver quality work within agreed deadlines.

You will balance workload demand against available resources, flagging to your line manager where additional assistance may be required.

As a Business Support Team Leader, you will be responsible for monitoring staff performance regularly, challenging poor performance/behaviours and ensuring the training and development needs of their staff are fully met.

Team Leaders are managed by Band 4 (Higher Executive Officer) Senior Administrative Managers.

HSE is open for business from 08:30 to 17:00 every working day and staff will be expected to work flexibly to ensure adequate cover during these working hours.

You will need to:

• Develop awareness and knowledge of HSE’s work and organisational structure.

• Acquire an understanding and knowledge of the relevant operational and business support procedures and functions.

• Work closely with colleagues to deliver the key responsibilities of the post in a flexible and responsive manner, responding positively to changes of priority as work demands dictate.

Examples of the work you may be involved in:

• Line management and development of approx. 5 x Band 6 (AO) staff (although the exact number may vary from time to time) who deliver business support functions for inspectors and other visiting staff.

• Monitoring the work of the support team to ensure that work is carried out in a timely manner and to the required quality.

• Engaging with your line manager and peers to develop staff and help development of staff and innovative working methods

• Manage support to HSEs litigation procedure e.g. evidence management, support to prosecution cases.

• Attending and actively participating in meetings (including some minute taking), and encouraging effective communications with team members, management and other contacts.

We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Seeing the Big Picture
  • Delivering at Pace
  • Working Together
• Access to learning and development tailored to your role
• A working environment that supports a range of flexible working options
• A working culture which encourages inclusion and diversity

We invest in our people with:

• Competitive rates of pay
• Access to the highly competitive Civil Service Pension Scheme to which HSE contribute 27.1% far more than in the private sector.
• Family friendly policies and working hours to help balance your home life and career
• Up to 30 days annual holiday, plus bank holidays and Civil Service privilege leave
• Parental leave benefits: Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks statutory pay and a further 13 weeks unpaid, and paternity leave of 2 weeks full pay.

Returning to work after a break:

We appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications from individuals who have been out of work for some time and who have previous relevant experience.

This post is eligible for Excess Fares Allowance. A successful internal candidate currently based at another office may be entitled to Excess Fares Allowance in line with HSE policy.Successful candidates must pass a disclosure and barring security check.People working with government assets must complete basic personnel security standard checks.This vacancy is using Success Profiles, and will assess your Behaviours.The sift will take place the week commencing 9th November 2020.

Please be advised that should we receive a high volume of applications then candidates will be sifted on a lead Behaviour: Managing a Quality Service.

The Interviews will take place during the week commencing 23rd November 2020 (by phone, skype or in person depending on current restrictions).

Behaviours are the actions and activities that people do which result in effective performance in a job. Please consult the Civil Service Behaviours guide for more information on each of the behaviours being assessed throughout the process.

It may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain;

• What it was,
• How you approached the work/situation and
• What the Outcomes were, what did you achieve?
• What was the Situation?
• What were the Tasks?
• What Action did you take?
• How/what did you learn through a Review?

Further Information

It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached document.

Any move across the Civil Service on or after 4 October 2018 may have implications on an employee’s ability to carry on claiming childcare vouchers.

If you have a disability and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact: hr.resourcing-team@hse.gov.uk


If you believe that Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition have not been met you can raise a complaint by emailing: HR.Resourcing-Team@hse.gov.uk or by writing to HSE at the following address:

HSE Resourcing Team
2.3 Redgrave Court
Merton Road
L20 7HS

If you are not satisfied with the response you receive from the Department, you can contact Civil Service commissioners: https://civilservicecommission.independent.gov.uk/code/civilservicecodecomplaints/

Feedback will only be provided if you attend an interview or assessment.Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.