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Contract Support

18,213 P.A. ?
CBRE Global Workplace Solutions


Contract Support

Purpose of the Job

Provide a comprehensive financial and administrative service.


? Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.

? Positively respond to both our internal and external customers through effective communication and personal accessibility.

Understand procedures and processes and operate them to the required standard. Examples of these are:

Ensuring compliance to policies and procedures

? Ensuring that sales invoices are raised in a correct and timely manner.

? Ensuring that Extra Works jobs are raised, billed and closed in a timely manner at the correct gross margin.

? Raising purchase orders in line with company requirements.

? Assisting the Contract Manager in the management of WIP and debt.

? Understanding the contract, including scope and terms & conditions.

? Assisting the Contract Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment.

? Management of helpdesk and asset management systems (e.g. Concept, Maximo)

? Maintaining on site personnel records including training matrixes, holiday and sickness records and timesheets

? Assist with monthly Client reporting

? Working with the contract manager to help improve the financial standards of the contract that are measured against monthly key performance indicators

? Achieve results within quality and time restraints.

? Perform with an understanding of business requirements and changes, and ensuring continuous improvement.

? Actively participate in a diverse and effective team.

? Convey messages and ideas clearly and openly. Involve people and influence decisions.

Person Specification

? A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.

? Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent.

? Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level, desirable skills in PowerPoint and Access


? 3 years' experience in a similar role.

? Previous experience of a customer-facing role using operating systems such as Dynamics AX or Concept software.

? Some financial / accounting experience would be an advantage.


? Must demonstrate a strong sense of customer focus.

? Excellent verbal, and good basic standard of written, communication skills.

? Self-motivated and systematic.

? Results/ task orientated, attention to detail and accuracy.

? Excellent time management and organisational skills.

? Commitment to continuous improvement.

? Ability to work as part of a team, as well as independently.


? Committed to customer service delivery.

? Reliable and committed.

? Confidential and discrete approach.

? Calm manner, able to work under pressure and with changing demands and priorities.

? Smart appearance.

? Be flexible to work outside core office hours from time to time.

this role is part-time, working 20hrs Mon-Fri