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Senior CRM Marketing Executive - THG Ingenuity

Location: Manchester
Company: The Hut Group
Hours: Full time
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THG is one of the world's fastest growing and largest online retailers. The company owns and operates many leading brands including, Grow Gorgeous, Mio Skincare, Hale Country Club, ESPA and - The world's #1 online sports nutrition brand. We create brilliant digital brand experiences and our in-house team design, develop and build a bespoke proprietary technology platform that is used by hundreds of millions of people worldwide.

Our culture is fast-paced and ambitious - we like to move twice as fast others believe to be possible. This belief is a fundamental part of the DNA that has supported our incredible growth. Our people are our strength and we have over 4,000 diverse, smart thinkers across the globe who are encouraged to think creatively and are empowered to turn their ideas into actions.

About the division; Ingenuity

THG Ingenuity solves global and local challenges for its partners, including, Nestle, P&G and Hotel Chocolat by delivering a seamless, effective and scalable direct-to-consumer retail model by incorporating all the required components for global digital commerce into a single, digital platform.

This enables THG to offer brands access to every product and service required to launch and scale a global e-commerce solution through a single SaaS relationship, which eradicates the complexity and cost of multi-partner relationships. Built to empower both brands and customers alike, the Ingenuity ecosystem takes all the pieces needed for successful e-commerce propositions, and places them under one roof.


You will be responsible for:

  • The day-to-day management of CRM Campaigns and key performance metrics
  • Working with and mentoring our Email Executive team to deliver a world class CRM experience for our clients
  • The development and execution of a best in class testing strategy across a multitude of channels
  • Bringing personalisation to the forefront of our operations within our Beauty vertical to deliver a highly customised stream of communications to our customers
  • Maintaining and leading relationships with our established clients and have responsibility in the production and assistance of weekly, monthly and quarterly reports, as well as highlighting any key insight or trends

You’ll have the full support of an excellent in-house creative team, allowing you to focus around the creative elements of the email campaigns and really bring the marketing material to life.

Suitable candidates will possess:

  • 2-3 years’ CRM experience
  • Degree level qualification in marketing
  • Experience in creating email campaigns
  • An ability to adapt and take on new responsibilities
  • Excellent teamwork and communication skills
  • A knowledge and aware of the health and beauty market
  • Applied understanding of lifecycle development and optimisation
  • A desire to learn
  • Confident in communicating and presenting with core stakeholders both internally and externally


  • Competitive salary
  • Company bonus scheme
  • Pension
  • Onsite GP & Physio
  • Company discounts (up to 40%)
  • Hale Country Club Discounts (up to 50%)

Unfortunately, because of the high volumes of applications our opportunities attract, we are sometimes unable to respond to every application. If you haven't heard from us within 14 days of applying, please consider your application to have been unsuccessful on this occasion. Should you have any specific questions about this or other applications for positions within THG please contact one of our Talent team to discuss further.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

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