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Channel Support Manager

26,836 P.A. ?
Location: Leith
Company: Landmark Information Group
Hours: Full time
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We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work, social and team building event. As well as this we offer:

  • 34 days annual leave (pro rate for part time)
  • Flexible working
  • Free parking
  • Internal coaching/mentoring system throughout your time here
  • Focus on training and career progression
  • Competitive salary & benefits

Established in 1875 and based in Edinburgh, Millar & Bryce provides title information, conveyancing searches and land reference services across the UK and Ireland. Millar & Bryce also has an extensive Company Search facility, providing detailed company information to support land transactions, company acquisitions and corporate decision making.

Millar & Bryce forms part of Landmark Information Group a business that delivers data, analytics and workflow solutions to support the UK commercial and residential property markets. It serves multiple customer segments through its leading brands, SearchFlow, Millar & Bryce, ETSOS, Rochford Brady, and Ochresoft.

Landmark Information Group is a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership. It delivers award-winning solutions to estate agency, conveyancing, surveying, lender valuations, environmental consultancy, and Governments

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At Millar & Bryce our customers are at the heart of everything we do. As a Channel Support Manager within the Sales & Marketing division, you will be extremely hands on. You will be creating ideas, supporting and sustaining sales activity alongside your colleagues in Business Development, Relationship Management & Marketing along with the wider M&B team. Fundamentally you will focus on projects that enhance our communications in the conveyancing market and ultimately generate growth by developing concepts both directly and indirectly to increase awareness and expand relationships with our customers. You will bring new products to market, help to plan and execute a communication project plan and will continually look at the changing needs of the market and bring new ideas on how to engage with our audiences. This role really focuses on how to generate interest considering what methods will work best. The successful candidate will be confident in the deployment and organisational planning that a campaign requires so that it is delivered as expected and ultimately generate income. This role will be pivotal in how we introduce and communicate new technology and working methodologies to our customers in the next 12-24 months.

This role is a hybrid role, so a solid understanding and experience in sales and account management is essential along with an appreciation of marketing and technology. Experience of engaging with customers utilising multiple methods of communication will be essential along with solid planning and analytical ability.

The role will involve:

  • Manage a Go To Market plan of activities and coordinate the various workstreams
  • Develop an in-depth understanding of our market and competitors and present ideas and solutions to increase external engagement
  • Deliver on strategic plans guided by the Sales & Marketing Director to grow market share in new and existing product areas
  • Work alongside other Sales & Marketing team members to understand specific needs in their territories and help develop more specific targeting and analysis in relation to products and communications
  • Champion effective communication means/patterns to engage with customers to relaunch multiple technology products into the marketplace and execute effective campaigns
  • Monitor leads/pipeline growth through new campaigns and work with the Sales & Marketing team to convert these into customers or upsell opportunities
  • Support presentations, CPD and organising external roadshows and virtual events
  • Execute the Communications plan on schedule and within budgetary guidelines
  • Work with the marketing support team on materials to complement the Go To Market plan.

You will be a confident communicator with strong customer focus, driven to deliver results. Strong organisation skills with the ability to prioritise and manage your own workload. You will also be/have:

  • Experience in a sales/account management role
  • Demonstrable experience in analysing trends, customer activity and engagement
  • Evidence of achieving structured revenue growth
  • Experience of managing sales operation projects
  • Ability to structure effective and cohesive client focussed communications
  • Ability to prepare and deliver persuasive and engaging materials
  • Experience of communicating technological change to external stakeholders
  • Sound understanding of technology including Excel, Word, PowerPoint, Outlook, bespoke systems
  • Strong numeracy skills, and the ability to produce accurate high-quality data
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