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Customer Service Administrator



About The Role

Fixed Term Contracts available

Do you enjoy working as part of a team and prefer the back office side of Customer Service?

If the answer is yes, this may be just what you’re looking for.

Our Customer Service department is at the heart of what we do, which is helping people and make the most of life through better everyday health. Our Customer Service Administrators play a crucial part in this by processing administration in a timely and accurate manner which supports the overall delivery of the customer experience with Simplyhealth.

You’ll be:

Processing changes to database records and administering requests accurately, ensuring Simplyhealth contact management systems are kept up to date.

Meeting agreed productivity requirements such as the volume of updates/amendments along with processing customer requests accurately so the quality is right first time.

Ensuring deadlines are met, customer expectations are exceeded and procedures are created and updated for every process.

Taking full ownership of queries and following them through to a successful outcome.

Working standard office hours - Our administrators work 9am - 5pm Monday to Friday.

(Please note this role will be home based until further notice due to COVID-19 but based from either Andover or Winchester upon our return to the office)

About You

To be successful in this role you'll need:

  • Previous administration experience
  • Microsoft Office skills with a good understanding of Excel
  • Excellent attention to detail
  • Strong levels of accuracy
  • Excellent verbal and written communication skills

Essential Requirement

We are following current government guidance with reference to working safely and where possible all employees are home-based, to ensure your success you’ll need to have;

  • Access to a dedicated working space
  • Sufficient home broadband to enable you to work uninterrupted at home

In Return

As well as a competitive basic salary you’ll receive:

  • 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days
  • Financial allowances to support with homeworking
  • Group annual bonus (discretionary) up to 5% of annual salary
  • A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways
  • A yearly allowance of £500 that you can choose to use against some great benefits such as shopping vouchers, pet insurance, dental plans and more
  • Free Simplyhealth Cash Plan or Dental Plan
  • 4 x Life Assurance

Our Values

Our values are our behaviours driven by what we find important, the way in which we act or conduct ourselves towards others, and, the proof we are living our values. We look for the right values and behaviours in you, in addition to the skills needed to do the job.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.