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Surveys Sales Consultant

15,779 P.A. ?
Location: Durdham Park
Company: Landmark Information Group
Hours: Full time
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We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events. As well as this we offer:

  • Competitive salary
  • 25 days’ holiday, with optional 5 days unpaid leave per year
  • Flexible working
  • Annual lifestyle allowance of £300 to put towards an activity of your choice
  • Cycle to Work scheme and Gym Flex scheme
  • Free refreshments and fruit
  • Focus on training and career progression
  • Family friendly policies

Landmark Optimus’ conveyancing panel management services provide mortgage brokers and introducers with access to a select panel of pre-approved and regulated conveyancing partners that are focused on quality and seamless service delivery. Using the latest technology, Optimus ensures all parties in a property transaction are informed and updated when any communication or update is sent, or a milestone is achieved.

Landmark Optimus is a part of Landmark Information Group, a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership. It delivers award-winning solutions to estate agency, conveyancing, surveying, lender valuations, environmental consultancy, and Governments.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Surveys Service Consultant will service inbound survey instructions and process the associated internal admin and reporting.

The role will involve:

  • Talking customers through the survey options and convert the survey quote into an instruction
  • Managing the chase cycle for unanswered calls
  • Hitting daily call targets
  • Recording the call outcomes
  • Reporting daily, weekly on the converted leads
  • Providing feedback and ideas on improving the conversion rates
  • Administer inbound survey instructions from MSM
  • Confirm the survey requirements with customers
  • Allocate the survey instruction to the available surveyor
  • Communicate with customers on survey dates
  • Monitor the completion of scheduled surveys
  • Process all the administration and paperwork associated with your surveys service work
  • Weekly reporting on your survey work and revenues
  • Providing additional support/cover for other member of the Surveys service team when needed

Effective communicator, excellent telephone manner with customer focus. You will also have/be:

  • GCSE or equivalent
  • Sales and/or customer service experience
  • IT literate to a good standard, particularly MS Office
  • Excellent understanding of customer service standards
  • Knowledge of the domestic property surveys industry would be an advantage
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