Junior Market Research Executive - Customer Insight

Junior Market Research Executive – Customer Insight
Term: Full-time, Permanent
Salary: £22,000 – £30,000 depending on experience
Based: High Wycombe, London, or remote (UK only, with regular office visits)

We are looking for a passionate and enthusiastic Junior Research Executive to join us in our quest to deepen our understanding of both our current and potential customers.

Our mission is to break down barriers to creativity for our customers. Putting them at the core of our design and decision-making process is key to delivering on our mission and our research keeps us focused on what’s important to them. Working with the Insight, Business Intelligence, Product Design and Customer Experience (CX) teams, you’ll help to provide research insights to support decision making across the business.

Key activities include:

• Taking ownership for our approach to surveying; through curating, providing consul/guidance/reviews and analysis of results. Defining best practices for survey structures, question structures, as well as data analysis
• Working to help improve our source data, identifying, highlighting/communicating where bias may exist, and working with the relevant teams/stakeholders to remove it where possible
• Centralising, consolidating, and documenting existing research and sources of insight
• Presenting and clearly communicating results to generate actionable insights
• Working with all research/marketing/data/CX teams to improve the research practice by looking into new research methodologies and ways of working.
• Helping to pull together relevant data and sources which feed into our understanding of our customers through Persona’s and segmentation
• Working to ensure consistency and quality in approaches to implementing analytics
• Working with the Privacy Committee to make sure the data we gather is handled in line with our ethical and regulatory responsibilities

An ideal candidate is likely to be:

• A graduate degree in a relevant subject (Market Research, Social Research, Psychology, Social Science, Anthropology, UX Research)
• An MRS Certificate holder in Market research (or similar qualification)
• Experienced with survey design; knows how to structure surveys & questions to achieve high engagement, avoid leading and provide the desired insights
• Familiar with basic statistics and statistical bias concepts
• Able to demonstrate experience of taking complex data and presenting it is an engaging and understandable format
• Strong interpersonal skills – the ability to communicate clearly and persuasively
• Able to work independently as well as alongside/across multiple teams
• Curious, self-motivated and have a growth mindset
• Customer-focused
• Interested in music, recording, or audio
• Aware of the differences between Data-driven and data-informed contexts with an understanding where each approach should be used

This is a new role in an area that has grown to require dedicated resource and is an area we expect to continue to grow, a great opportunity to join us at this key point and help shape the role and our approach.

You will learn through real life hands-on experience whilst continuing your development in the field of research by attending webinars, seminars and specialist workshops. We will also provide and support training designed to achieve the industry recognised Market Research Society (MRS) accreditations.

I don’t have all the experience you’ve asked for, should I still apply?

Our priority is to find the right fit for the role, the team, and for Focusrite, and we’ll always do what we can to support individual development. In other words, if you don’t quite have all the experience listed above, we’d still be interested in hearing from you. Let us know what you’d bring to the role, and why you’d be a great fit for the team.

About Us

Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity. We want to create opportunities for everyone to enjoy making music, from musicians trying to capture their unique sound, to the professionals delivering the greatest shows on earth. The Focusrite Group has an illustrious history with four Queen's Awards for Enterprise among a host of other accolades. We comprise six successful and rapidly growing brands: Focusrite, Focusrite Pro, Martin Audio, ADAM Audio, Novation and Ampify Music. With a high-quality reputation and a rich heritage spanning over four decades, our brands continue to shape the music-making world.

Focusrite leads that world in audio interfacing technology – more musicians record through Focusrite than any other brand. The Focusrite Pro team are focussed on the complex needs of the audio professional for whom sound is not just a passion, but a way of life. Martin Audio have been uniting audiences for almost five decades with their awe-inspiring touring and installation loudspeaker systems. Based in Berlin, ADAM Audio are precision innovators in the field of professional monitoring and loudspeaker technology, made famous by their unique ART ribbon tweeter. Novation is obsessed with helping electronic music makers find new ways to produce and perform new music. Born out of that team and based in Tileyard, King's Cross, London, Ampify Music make innovative music-making apps that are highly accessible, yet extendable and deep.

Music technology is an enriching space to work in, and that's not about to change. We embrace its evolution, and that means remaining open to new ideas. We enjoy a Group-wide open-door culture, where we can all contribute and everyone is heard as we grow and develop, both as individuals and as a team. We encourage innovation and fresh-thinking and are passionate about the inspirational solutions we create. Behind our success is a tightly knitted, like-minded family of music and audio lovers. We're always pulling together to try and make a difference; our frequent appearance in 'The Sunday Times 100 Best Small Companies to Work For' is testament to this.

As an equal opportunity employer, we encourage people to apply regardless of religion, ethnic background, nationality, sexual orientation or gender identity. We recognise the diversity shortcomings of our industry and are committed to driving change. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

Benefits include flexible working, home working, company pension, life insurance, private healthcare, employee purchase scheme, company music events, offsite company parties and free breakfast/lunch in the canteen. We arrange company training sessions, hold making things easy days, encourage personal development training, run lunch and learns and facilitate external visits.