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IT Systems Assistant Apprentice

21,301 P.A. ?
Location: Marylebone
Company: The ITP
Contract type: Permanent
Hours: Full time
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The Opportunity:

Our client is seeking enthusiastic, reliable and bright candidates wishing to gain knowledge and experience in frontline support of the company’s internal customers and management/maintenance of the systems they use.

The Level 3 Infrastructure Technician Apprenticeship Program that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The purpose of this role is to gain the knowledge and understanding required to work as part of the Information Technology function and manage/maintain the company’s IT systems and services.

You will gain the knowledge and understanding required to provide support and technical expertise to the wider company as part of the IT systems administration team.

About the company:

‘We’re on a mission to bring better internet to everyone.

You won’t find any old and slow copper technology here, our network is full fibre and that’s directly to our customers so whether you’re a gamer, you have lots of data hungry family members or you love to chill out and download a movie we will have a package for you.

The clue is in our name and we love working with local communities in London. We want to bridge the digital divide in society and make internet accessible to all. We also love when we can welcome residents from the local community becoming team members with over 20% of our talent coming directly from local communities that we serve.

We are not the new kid on the block, we were established in 2013 and some of our key achievements since then include:

• Raised £400m investment from large institutions.
• Acquired over 360,000 wayleaves across Local Authorities, Housing Associations and Private Landlords.
• Deployed our full fibre infrastructure to over 100,000 premises.

So far we’re proud of our achievements and we are doing a great job disrupting the broadband industry but we are definitely not stopping here. To help us we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard workers to join us and help support our growing business.’

About the role:

Flexibility will be required from time to time as the company’s IT Systems Support team may need to work the occasional weekend to provide support to their internal customers.

Duties and Responsibilities:

• Gain the knowledge and understanding required to ensure that all systems are monitored using tools provided.
• Gain the ability to practice asset management, including maintenance of Master Server Reference List and ensure, with backup service group, that all servers are backed up appropriately.
• Gain the knowledge and understanding required to monitor and test server and network performance as well as provide performance statistics and reports.
• Gain the ability to ensure that the company's computing resources are well managed with records kept detailing allocation of hardware, software licences and other assets.
• Gain the skills required to implement IT security policy and procedures.
• Gain the skills required to implement the company's data protection policy ensure that data security is robust.
• Gain the knowledge and understanding required to support agreed software and services including MS Office 365, Mimecast, Amazon AWS and other systems.
• Gain the ability to support hardware and software support to both desktop and mobile users across the business, in all locations.
• Gain the knowledge and understanding required to ensure that all cases are logged on our helpdesk system.

Start date: February 2021

Reporting to: IT Systems Administrator and Head of IT Operations

Salary: £8.72 p/hr or £18,137.60 per annum

Working hours: 40 hours across 5 days

Location: London

Personal Specification:

• Ideally seeking candidates to have at least a Grade C or above in Maths and English and a keen interest in the field/area.
• A curiosity and aptitude towards IT Systems and processes as well as technology.
• Desire to work in an agile, fast paced environment and go the ‘extra mile’.
• Be a self-starter.
• Be open, honest, and transparent.
• Excellent attention to detail.
• Love learning and developing new skills.

Our client is an equal opportunities employer that values diversity in their team, they welcome applications from all backgrounds.
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