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Apple Pay - Technical Writer

Location: London
Company: Apple
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Apple is a home for phenomenal people, the kind of people who use their passion, creativity, and resourcefulness to build products that change lives. It’s a place where you’re encouraged to be your truest self, a place where you can work on your life’s best work.

Join the team who made contactless purchases effortless, the ones who brought the simplicity of Apple to the credit card, the ones who most recently turned your iPhone and Apple Watch into a car key — and much more. Join the Apple Pay team.

We partner with organisations across the world to bring products like these to our customers. And to help make this happen, we write and deliver clear and concise user documentation. That’s where you come in.

Key Qualifications

Key Qualifications
  • Strong command of the English language.
  • Experience writing and structuring user documentation for a technical audience.
  • Ability to optimally communicate and collaborate with a broad group of people, including engineers, project managers, business stakeholders, and third-party partners.
  • Knowledge of Markdown, JSON, YAML, or similar languages.
  • Dedication to solving problems and sharing solutions.
  • Passion for quality, design, and user experience.


DescriptionAs part of the team, you’ll help Apple Pay engineers write beautiful user documentation for both internal and external audiences. You’ll collaborate with them to build easy-to-understand API references, integration guides, message sequence diagrams, and everything in between. You’ll also help consolidate, coordinate, and improve existing documentation.

In addition, you’ll get the opportunity to write more creatively. For example, you could write the copy that introduces our technology to both business and technical audiences who want to integrate their systems with Apple Pay.

Some of these documents conform to the OpenAPI Specification (OAS). And most of them are stored centrally in a secure and private GitHub environment. Therefore, knowledge of the standard and these technologies is a plus.

And if you want to help build or define the roadmap for the tools we use to deliver our documentation, there’s an opportunity for that too.

Education & Experience

Education & Experience• Whether you have a traditional English or CS degree, or learned some other way, we’d love to talk.

Additional Requirements

Additional Requirements
  • • This role may require occasional international travel/transatlantic travel.
  • Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products.
  • Apple benefits programmes vary by country and are subject to eligibility requirements.
  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
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