Customer Success Manager (Mechanical / Process Engineer Preferred) Derry/Londonderry
Established in 1984, our client is a successful provider of high-quality engineering application and selection software solutions.
Our client’s mission is to deliver world-class, cutting edge technologies delivered with supreme customer service.
They are currently looking for a Customer Success Manager to join their talented team in Derry/Londonderry. This position can be work from home or in the office.
- Salary negotiable - Annual bonus (linked to company performance) - Flexible working hours - 25 days’ holiday plus Bank Holidays - Pension - Dynamic work environment
If you are a self-motivated mechanical engineer with strong customer service skills, this is a great opportunity to develop your career with an ambitious company that is gearing up for growth.
You will have the chance to work alongside a team of top engineers to deliver an unforgettable experience to our client’s impressive customer base, which include blue chip companies.
As a Customer Success Manager you will provide technical support and guidance to customers to ensure they fully benefit from our client’s solutions.
In this important role, you will:
- Proactively support customers to excel in their use of our client’s solutions - Strengthen the Account Management Team’s technical knowledge - Maintain and update existing manuals and educational content - Work with the Marketing Team to create technical content - Create, plan and deliver live topical webinars and video content to new and existing customers - Help to test the beta versions of software
To be considered as a Customer Success Manager, you will need:
- To be a self-starter - At least two years’ practical engineering experience (this could include internships) - A proven track record of effective problem solving in the area of hydraulics or FluidFlow - Proficiency in simulation and modelling software, ideally FluidFlow - Technical writing skills - A BSc degree in chemical engineering or mechanical engineering
Ideally, you will have a Master’s degree in chemical or mechanical engineering. Marketing experience would also be an advantage, as would customer service skills.
Other organisations may call this role Mechanical Engineer, Process Engineer, Engineer, Product Support Executive, Customer Success Executive, or Technical Product Advisor.
Webrecruit Ireland and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re seeking your next challenge as a Customer Success Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.