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Business Assurance Analyst

Location: Stockport
Company: BT
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Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
About this role
Supports the input into and execution of the GBA Enterprise strategy for the ongoing assurance of products and contracts within their CFU
You'll have the following responsibilities
Accountable for business engagement across a wide range of operational CFU stakeholders
Has detailed understanding of one or more key product/contract areas and uses business assurance knowledge in discovery and investigative work, to carry out/support 2nd line control coverage assessments, product end-to-end assessments and risk and control reviews
Uses understanding of the audit of processes and systems along with commercial insight to define and recommend new or amend appropriate coverage and controls, and ensure they are executed
Carries out root cause analysis and root cause management at CFU level (working with Control Operations and Recovery and relevant CFU/BTT stakeholders)
May be required to support Specialists in management of third party suppliers and interaction with auditors and regulatory authorities
You'll have the following skills & experience
Experience of assuring, managing or supporting data network products, services and infrastructure, preferably in a B2B environment
Demonstrable ability to engage stakeholders up to senior manager level to gain data, information and support for assurance projects and drive specific outcomes
Able to carry out root cause management to identify and then implement specific process/people/technology improvements with demonstrable results
Successfully manages and delivers complex pieces of assurance, issue resolution or risk mitigation work
Reporting and presentation skills
Financial analysis and insights
Improvement focus
Product and service knowledge
Telco experience in: business assurance, risk, compliance, network, business operations, audit or billing roles, contract management
Business/Revenue Assurance industry experience
Benefits
• Competitive salary and on-target bonus plan
• World-class training and development opportunities
• 25 days' annual leave (not including bank holidays)
• Discounted broadband, mobile and TV packages
• Share option and pension scheme programmes
• Flexible benefits to fit around you
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT (https://www.btplc.com/Careercentre/lifeatbt/index.htm)
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
Job: Customer service
Title: Business Assurance Analyst
Location: GBR %26 Ireland-GBR-Cheshire-Stockport
Requisition ID: 143720
Other Locations: UK %26 Ireland-United Kingdom-West Midlands-Birmingham, UK %26 Ireland-United Kingdom-Avon-Bristol
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