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Cloud Sys Ops

Salary:
39,392 P.A. ?
Location: Watford
Company: Wunderman Thompson Commerce
Contract type: Contract
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Cloud Sys Ops are a critical role in WTC that ensure all systems are secure and perform smoothly to serve the needs of our clients. Cloud Sys Ops are technical experts who perform day-to-day maintenance and repairs, including installations and upgrades, automation, security maintenance, troubleshooting, training, and technical support for all users and projects of our clients. In this role you will be part of a client facing team that is responsible for the end to end management of an ecommerce platform in a very technology centric and service orientated organisation.

We’re seeking an experienced Cloud Sys Ops who are eager to use and grow his or her technological skills on a global stage working with some well know clients and brands in a technology centric environment. In this role, the successful individual will protect clients critical information, systems, and assets, build solutions, deploy new software and hardware, provide training and coaching to support teams, and assist in the development of an wider architecture strategy. From early on, you’ll help empower innovations, be given challenging assignments, lead initiatives, and take ownership and responsibility. Our ideal candidate will be passionate about applying their skills to technology-based business model that creates high value solutions for our clients.

The main responsibilities are:

  • Install and configure operating systems, software, and hardware components, and clearly document the design, maintenance, and support procedures for routine tasks to leverage IT support staff
  • Build in automation routines in to all regular and repetitive tasks to support build and deploy as well as maintenance activities.
  • Coordinate ongoing security updates, patches, maintenance routines, and upgrades of the underlying systems.
  • Monitor and manage all systems and environments, including configurations, testing, and maintenance
  • Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
  • Implement and maintain backups, security, and redundancy strategies
  • Provide guidance and analysis relating to Demand and Capacity planning metrics and data
  • Perform daily checks & drive support tasks to mitigate issues where needed
  • Work closely with the support teams to monitor data interfaces/scheduled jobs/ Queues to ensure that all systems are running issue free
  • Contribute heavily to the refresh cycle and design process for changes to the architecture.
  • Identify potential issues and integrate possible solutions
  • Standardize and automate processes and monitoring using scripting technology, reducing requirement of human interaction

This role will require working on an on-call rota addressing issues out of hours.

We need you to be really great at:

  • Experience of build, design and integration, of cloud computing (specifically AWS & GCP and or Azure would be advantageous)
  • Operating systems; current cloud and hosted technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching
  • Experience with or knowledge of programming languages such as JavaScript; Go, Bash, Python, Typescript, and Node.js desirable
  • Expertise in creating, analysing, and repairing large-scale distributed systems
  • Knowledge of Git or other version control
  • Knowledge of WAF, CDN’s LB’s, Firewalls, Pen testing, AV scanning.
  • Experience of build and configuration of messaging systems such as Websphere, MQ or Apache ServiceMix
  • Experience of installing, configuring, updating and troubleshooting technologies primarily related to virtual platforms such as (Apache, MySQL, PHP, Qmail, Postfix, DNS, SSL, DNS, SSH, Experience of building, configuring or working with Terraform, Jenkins, Kubernetes, Lambda, Docker, Bash, Shell etc
  • Experience of building and troubleshooting CI/CD pipelines, automation scripts etc.
  • Experience of working with leading cloud technologies such as AWS, GCP or Azure
  • Experience of management tools for example Dynatrace, Jira, New Relic
  • Great knowledge of clustering, MySQL/Oracle, network fundamentals, DNS and Shell scripting.
  • Experience working with hosting organisations
  • Microsoft office skills

Attributes:

  • Excellent all-round communication skills
  • Good customer service skills and a good understanding of customer focus and updates
  • Good time management and able to multi-task
  • Excellent delivery focus and commitment
  • Team player, able to learn/adapt quickly and take responsibility

If you know any of this even better

  • Web servers experience (eg Apache)
  • Application server (eg IBM Webpshere or Tomcat)
  • Ecommerce platforms such as HCL Web Commerce v8 +, Magento 2, Shopify, Sales force Cloud, Big Commerce,
  • Knowledge of virtualization tools (ideally VMware)
  • Exposure to Java applications
  • FTP/SCP familiarity
  • Exposure to ITIL to include incident and problem management is beneficial

Wunderman Thompson Commerce is a global Commerce consultancy that applies strategy, technical know-how and outstanding design to make a big impact through Commerce.

How? By creating outstanding websites and inspired shopper journeys. It’s why we work with some of the most exciting brands around such as Tempur, DFS, Domino's, Boots, Xerox Sainsbury’s, Selfridges, Specialized and Ted Baker.

Tell me more! We’re an inclusive group of more than 1550 thinkers and doers from WPP’s leading commerce agencies: Salmon, POSSIBLE Commerce and Gorilla Group alongside two Amazon specialists - all under the world-renowned Wunderman brand. Our reputation is based on having the best in the business – people who are inspired yet straight-talking, and who really want to understand not just our clients but their customers. We are passionate about innovation in everything we do, and proud of what our people achieve, empowering and respecting every one of them.

Together, we keep our clients and their customers inspired and ahead through digital, future-ready sites, solutions and services. When our clients win – we win.

With new, state-of-the-art offices in Watford, and two other agency offices in London, we’ve got 20 locations mapped across Europe, North America and Asia within the wider group.

As our business grows internationally, we’re seeking new people who share our values and work ethic. We especially want to encourage more women to join, and take a key role in shaping some of the best eCommerce sites and experiences in the world.

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