Customer Installation Engineer Field Based (working across Kent and East Sussex)
A Bit About Us
We are Trooli, the barons of broadband, icons of the internet, heroes of homeworking! Well, you get the idea.
We’re on a mission to bring our incredible, ultrafast broadband to communities across Kent, East Sussex and beyond. We don’t believe in ‘up to’ speeds and gone are the days of buffering or spinning circles of doom, instead we provide an independent, full fibre broadband network (aka Fibre to the Premises or FTTP) and we’re taking the industry by storm.
Having only been around for two years, we’ve gone from a standing start to over 50,000 premises connected, from 10 staff to over 100 and we’re now acclaimed as one of the most respected in our industry.
We’re growing our network and we now need you to join us as a Customer Installation Engineer, working across our area and bringing wonderful fibre to even more people.
So, what’s in it for you?
Apart from joining our fast-growing, already successful business, we’ll offer you this:
- Salary of £24,000 - £30,000 depending on experience - 25 days paid holiday, plus Bank Holidays (that’s over a month of holiday for those who are counting) - Generous life insurance policy (look after your loved ones) - Company sick pay after qualifying period (look after yourself) - Pension (look after future you) - Career progression (look after today you) - Free parking (look after your wallet) - Friendly working environment (have a good time at work) - Company laptop (have a good time online…not too good) - Employee referral scheme (look after your mates) - Cycle to work scheme (look after your legs) - COVID secure and risk assessed employer (WE make sure you’re looked after)
Our business is more than politics and process, bean counting and bottom lines, we’re about the passion. The passion for our customers but also the passion for our people; we want you to grow as we do.
But we also want to have fun at work, and we’ve got the high staff retention rates to prove it (we know you’ll be checking). To make sure we stay on top, we’ve got an amazing range of benefits (read up…) but also we’ve got values that support us. Want to hear them? Okay then, we work with Integrity and Passion, we Develop and Continually Improve, we’re Proactive, we believe in Teamwork and we are all about Quality.
What’s more, we’re independent, we’re not part of a vast national company and we have complete control over what we do and the experience our customers receive. So, if you want to be part of a five-star rated company and do something just a bit better with your career, join us, we are Trooli better.
What will you have to do to get this good stuff?
As a Customer Installation Engineer, you…will…be…installing…broadband (yawn).
We see you as the face of our business, the first person new customers see and the one who makes that dream of amazing broadband a reality. You’ll be the reason we have a five-star rating on Trustpilot and not just for the tech, you’ll arrive with a smile and leave a smile on the face of the customer.
So, on a day-to-day basis, you will:
- Provide FTTP Broadband services in both residential and business premises - Deploy and commission customer premises equipment including ONT and router - Deliver professional and concise customer handover - Self-audit all works and ensure they meets all applicable technical and operational quality standards - Work efficiently and tidily, maintaining a clean environment at all times - Respond effectively and appropriately to all customer requests and enquiries - Carry out cabling work on our core distribution network.
Skills, Experience (and thanks for all the fish) – Basically, what do you need?
To be considered as one of our Customer Installation Engineers, you will need:
- A good understanding of WiFi and various broadband capable devices and the ability to demonstrate this to customers - A good understanding of fibre terminology and the ability to communicate this effectively to customers as well as colleagues within the business - To be well-presented and able to demonstrate a professional image as the face of the business - A full, valid driving licence
What will make us love you? (i.e. the bonus stuff that would be amazing but not necessary)
- Fibre installation and/or splicing skills - Experience in fibre
Other companies may call this role Broadband Engineer, Fibre Engineer, Telecoms Engineer, Installation Engineer, Field Service Engineer, or Telecommunications Engineer.
So, if you’re seeking your next challenge as a Customer Installation Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.